Works landing page

What will the work include?

Installing your new boiler: the process

We aim to complete the work on your new boiler in two working days. To do this, we will need access to your home on two consecutive days, for example Monday and Tuesday. We’ll arrange this with you before the work begins.

Everything we’ll do when installing your boiler

Carry out an asbestos survey (where required).
Carry out a condition survey.
Inspect the work.
Give you any user guides.
Show you how to use the boiler.
Provide you with all safety certificates.
Send you a feedback survey.

Do I have to have the work done?
As your landlord, we have to make sure your home is safe and well looked after. We also have a legal responsibility to keep heating systems up to date, in line with health and safety regulations around gas appliances.

If you’re worried about having the work done for medical reasons, please contact us as soon as possible to discuss your options.

Getting ready for the work to start
Before we do any work we will carry out some checks to make sure the work we are doing can be done safely. Your Customer Liaison Officer will visit your home to discuss the work with you, what we need to do, what we need you to do, how long it will take and answer any questions you may have.

Do I need to do anything?
Allow us access. It’s important that we’re able to get access for all appointments, so that we can finish the work on time and reduce the disruption to you. If you do need to go out while we’re working, let us know and the Customer Liaison Officer can arrange a key-holding service. Please be aware we will not carry out any work in your home if any child under the age of 16 is left unsupervised.

Please make sure the area we are working in is clear and that we have full access to your old boiler.

Where possible we will place the new boiler in the exact location of your old one, but this is not always possible. Your Customer Liaison Officer will let you know if this needs to happen and will discuss any redecoration needed as part of the work.

Don’t hesitate to ask for help. If you need anything or have any concerns, please let us know. Be sure to tell us of any sudden changes to your circumstances that could affect the work or when we can access your home, for example a change to your work pattern.

During the work
We’ll keep in touch to make sure you know what’s happening and when, while we’re working in your home.

We’ll do everything we can to minimise disruption to you, but there may be some unavoidable noise and dust.

If we need to fit new pipework, we might need to lift carpets and floorboards, but we will re-lay these when we’re finished.

There might be a short period without heating or hot water, while we replace the boiler and pipework.

Here is a summary of what the work will involve.

- Isolate water supplies to the existing system.
- Lay dust sheets and other appropriate protection; remove materials no longer needed or out of date such as radiators and old pipes.
- Install your new boiler and flue (as required). Connect the flue pipe and seal with plaster/sand and cement mix.
- Connect the new pipework from the radiators to the boiler.
- Reconnect the hot and cold water services.
- Isolate the gas pipework from the meter; run and connect the new gas supply according to Gas Safe regulations, and connect the supply to the new boiler.
- Connect the boiler and its controls to the electrical supply.
- Turn on and test the boiler, and test your heating system, to manufacturer’s instructions; complete the appropriate paperwork.
- Repair and make good any walls, floors or ceilings disturbed during installation work.
- Explain the new system and its controls to the customer, ensuring that they are aware of the gas, water, and electrical isolation points.
- Clean away any debris.

Installing your new bathroom: the process

We aim to complete the work on your bathroom within eight working days. To do this, we will need to access your home on eight consecutive working days. We’ll arrange the dates with you before the work begins. You will always be left with toilet and washing facilities at the end of each day.

Everything we’ll do when installing your bathroom

Carry out an asbestos survey (where required).
Provide you with choices for your preferred colour of tiling, flooring and style of tap.
Carry out a condition survey prior to works starting.
Inspect the work, during the process and when completed.
Send you a feedback survey.
Hand over a guide to using your new shower and aftercare information for your new bathroom suite.

Do I have to have the work done?
We will ask you to sign a refusal form and work will be cancelled. We will be back in touch with you when we next plan to carry out this work. This will be a minimum of five years. If you request for us to do the work before then we won’t be able to do it.

Please make sure the area we are working in is clear and that we have full access to your bathroom.

During the work
We’ll keep in touch to make sure you know what’s happening and when, while we’re working in your home.

We’ll do everything we can to minimise disruption to you, but there may be some unavoidable noise and dust.

Here is a summary of what the work will involve.

Strip out
We’ll remove your existing tiles and flooring.
Electrical work
Our electricians will install new cables, your new electric shower and extractor fan. We’ll also carry out an electrical safety check on your whole home as part of this work.
Plumbing
We’ll remove your old bathroom suite and install your new one. Your new bath, toilet and wash hand basin will almost always be in the same place as your existing suite. If we do need to make any changes, our contractor will discuss this with you.
Plastering
We’ll do any necessary plasterwork.
Joinery work
We’ll install your bath panel and shower screens as well as covering any exposed horizontal pipework with timber boxing-in.
Tiling
We’ll install your new tiles in your chosen colour around your new bath/shower and behind your new wash hand basin and toilet.
Decoration
We’ll paint your bathroom walls in your chosen colour.
Floor laying
We’ll lay your new vinyl flooring in your chosen colour. Sometimes we may need to apply a self-levelling ‘screed’ to the floor (only for concrete floors) to prepare for your new vinyl flooring. Once applied, please don’t walk on it until it is dry (usually 3-4 hours). Our contractor will advise if this is needed in your home.
Final checks and handover
Our contractor will inspect everything and ensure everything is completed to a satisfactory standard and any remedial works, if required, are completed immediately. They will then liaise with our Project Surveyor, who will sign off the work on behalf of Riverside.

Installing your new kitchen: the process

We aim to complete the work on your kitchen within 10 working days. To do this, we will need to access your home on 10 consecutive working days. We’ll arrange this with you before the work begins. You will always be left with water and cooking facilities at the end of each day.

Everything we’ll do when installing your kitchen

Carry out an asbestos survey (where required).
Design your new kitchen layout with you.
Provide you with choices for your preferred colour of tiling, painting, kitchen units and worktops, as well as style of unit handles and taps.
Carry out a condition survey before the work begins.
Inspect the work during the process and after completion.
Hand over aftercare information for your new kitchen.
Send you a feedback survey.

Do I need to do anything?
Please make sure the area we are working in is clear.

You might need to move or protect any furniture or belongings near the areas we’ll be working in. Your Customer Liaison Officer (CLO) will advise on anything that may need moving. If you need help moving any large furniture please let your CLO know in advance and we may be able to help.

Allow us access. It’s important that we’re able to get access for all appointments, so that we can finish the work on time and reduce the disruption to you. If you do need to go out while we’re working, let us know and the Customer Liaison Officer can arrange a key-holding service. Please be aware we will not carry out any work in your home if any child under the age of 16 is left unsupervised.

During the work
We’ll keep in touch to make sure you know what’s happening and when, while we’re working in your home.

We’ll do everything we can to minimise disruption to you, but there may be some unavoidable noise and dust.

Here is a summary of what the work will involve.

Strip out
We’ll remove your existing kitchen units, tiles and flooring.
Electrical work
Before we install your new units, our electricians will install new cables and plug sockets. We’ll also carry out an electrical safety check on your whole home as part of this work.
First fix plumbing
We’ll install all necessary plumbing, ready for your new kitchen units.
Plastering
We’ll do any necessary plasterwork.
Kitchen units
When the plaster is dry, we’ll install your new units and worktops in your chosen colour. At this stage, you’ll be able to put items back in to your units, but please keep worktops clear until we finish the work.
Tiling
We’ll install your new tiles in your chosen colour above the worktops and around new sockets.
Decoration
We’ll paint the kitchen walls in your chosen colour.
Floor laying
We’ll lay your new vinyl flooring in your chosen colour. Sometimes we may need to apply a self-levelling ‘screed’ to the floor (only for concrete floors) to prepare for your new vinyl flooring. Once applied, please don’t walk on it until it is dry (usually 3-4 hours). Our contractor will advise if this is needed in your home.
Final checks and handover
Our contractor will inspect everything and ensure everything is completed to a satisfactory standard and any remedial works, if required, are completed immediately. They will then liaise with our Project Surveyor, who will sign off the work on behalf of Riverside.

Painting your home: the process

The time it takes to paint a home varies from property to property. Your Customer Liaison Officer (CLO) will explain how long we think it will take when they carry out the condition survey. Bad weather can cause delays, but we’ll keep you updated at all times during the work. We’ll also let you know if we need to put up any scaffolding.

Everything we’ll do when painting your home

Carry out an asbestos survey (where required).
Carry out a condition survey.
Inspect the work during the process and after completion.
Send you a feedback survey.

During the work
We’ll keep in touch to make sure you know what’s happening and when, while we’re working in your home.

We’ll do everything we can to minimise disruption to you, but there may be some unavoidable noise and dust.

Here is a summary of what the work will involve
Before we start, we’ll carry out any repairs needed to the areas we’ll be painting, and put up any scaffolding required for the work.

We’ll paint your home – this will include anything agreed between you and our contractor, but it will usually involve:

re-painting anything we painted last time
painting metal railings
wiping down UPVC fittings
cleaning gutters.

Our contractor will inspect everything and arrange for any incomplete or unsatisfactory work to be fixed immediately. They will then liaise with our Project Surveyor, who will sign off the work on behalf of Riverside.

We’ll remove any scaffolding we used during the work, and ensure everything is clean before we leave.

Due to the Party Wall Act, we may need to get permission from your next door neighbours to put any scaffolding up. This sometimes causes delays, but we’ll keep you updated at every step.

We may need to move aerials or satellite dishes to carry out the work. An aerial engineer will move them and ensure you still have a signal during the work. If your signal is affected at any point during the work, contact your CLO or a member of the site team and we’ll do everything we can to fix it. When we finish the work, we’ll move them back to their original position.

Installing your new windows and doors: the process

Everything we’ll do when installing your windows and doors

Carry out an asbestos survey (where required).
Carry out a condition survey.
Inspect the work during the process and after completion.
Send you a feedback survey.

During the work
We’ll keep in touch to make sure you know what’s happening and when, while we’re working in your home.

We’ll do everything we can to minimise disruption to you, but there may be some unavoidable noise and dust.

Here is a summary of what the work will involve

Check the working area and ensure we have everything we need.
Put up any scaffolding required for the work.
Section off, at ground level, all working areas directly below or around the windows and doors we’re replacing, to keep the site safe and secure. Put up safety signage.
Ensure all internal working areas are clear and, where needed, cover flooring and soft furnishings with protective sheets.
Remove old windows and doors from the site.
Securely install new windows and doors in line with manufacturer recommendations and FENSA/Building Regulation requirements.
Test the new windows and doors to ensure they open and close smoothly and make any adjustments needed. Seal all frames internally and externally, and where needed, carry out make-good repairs to the areas around your windows and doors both inside and outside.
Clean and clear working areas, and provide new keys for windows and doors.
Our contractor will inspect everything and ensure all works are completed to a satisfactory standard and ensure any remedial works, if required, are completed immediately. They will then liaise with our Project Surveyor, who will sign off the work on behalf of Riverside.

Boilers

Bathroom

Kitchen

External painting

Windows and doors

What will the work include?

Boilers

Bathroom

Kitchen

External painting

Windows and doors

You will need the following details to report a nuisance: