We’re shaping a long-term strategy that will set out how we will invest in homes to improve the quality of them. This includes upgrading existing properties, ensuring they meet modern standards, and planning for future developments that reflect your needs and the needs of your community. Our goal is to create safe, comfortable and sustainable homes for all our customers.

To improve the management of repairs in our South and London regions, we’re integrating our property systems. This will allow for the repairs process to be streamlined, making it easier to report and track repairs. This will mean better efficiency for both us and you, ultimately resulting in improved delivery of the service from start to finish.

In anticipation of Awaab’s Law coming into effect from 27 October 2025, we’re taking proactive steps by updating our repair triage processes, inspection standards and governance reporting. This is to ensure that significant and emergency hazards are identified and addressed quickly and effectively. Named after Awaab Ishak, who tragically died due to prolonged mould exposure, the law is part of the Social Housing Regulation Act 2023. We’ll ensure that you’re well informed throughout, so that you can be reassured that your home remains safe.

We’re continuing to implement and reinforce actions that ensure full compliance with the Safety & Quality Standard. This includes aligning with relevant codes of practice and improving internal processes to maintain high standards of safety, quality, and accountability across all our properties.

Over the last 12 months we have continued to work to the guidance of Stonewall Housing to help direct our efforts to ensure Riverside is working towards becoming a truly LGBTQ+ inclusive service provider. This has involved us working with interested customers to help us to shape our services, and also our colleagues, as well as better communicating our commitments.

www.riverside.org.uk/were-houseproud