Equality, diversity and inclusion

We’re HouseProud


Riverside has signed up to the HouseProud Pledge scheme designed to ensure lesbian, gay, bisexual and trans residents are able to enjoy their homes without fear of discrimination.

HouseProud – the professional network for LGBTQ+ people working in the housing sector – commissioned the University of Surrey to research LGBTQ+ experiences of social housing.

We are proud to have supported the study No Place Like Home which found that despite more than 10 years of equality in legislation, LGBTQ+ residents continue to experience discrimination in their everyday lives, in some cases in relation to housing.

In response, Professor Andrew King from the University of Surrey and HouseProud have developed the HouseProud Pledge scheme in association with residents, staff members and sector leaders from across the country to empower social housing providers to improve services for LGBTQ+ residents and ensure consistent promotion of inclusivity.

The pledge scheme promotes new frameworks for offering support and creating inclusivity, and all social housing providers can join free of charge.

Those who sign up are actively committing to improve their housing services for LGBTQ+ residents and are expected to deliver on three core commitments within their first year:

  • Ensure that LGBTQ+ residents can have an input at an executive/strategic level
  • Increase LGBTQ+ visibility through the use of the Pledge symbol
  • Initiate a programme of staff training to improve understanding of LGBTQ+ lives

By engaging professionals working in the social housing sector to communicate more effectively with LGBTQ+ residents, sharing experiences and building trust, the HouseProud Pledge aims to make significant improvements for the LGBTQ+ community.

Over the last 12 months we have been working hard to look at the guidance contained within the Pledge to help us direct our efforts to ensure Riverside is working towards becoming a truly LGBTQ+ inclusive service provider. This has involved us working with interested customers who will help us to shape our services, and also our colleagues, to ensure they understand what the Pledge is all about.