Annual Report for customers 2022

Here you can see how your rent helps us improve our services to you.

How we spend your rent


During 2021/22 we spent £194 million on development of new properties. This is more than double the investment compared to the previous year. There was also an extra £18 million spend on the level of reinvestment in our existing housing stock. The figure increased from £19 million in 2020/21 to £37 million in 2021/22. The significant increase in the scale of our investment in your homes  can be linked to the exceptional circumstances created by the pandemic.

The merger with One Housing Group will enhance the financial strength of the Group, and this will help us to deliver continued high levels of investment both in new homes and our existing homes.

Value for Money

Average costs of managing your home

*Please note that there was a reduction in routine repairs in 2021/22 due to the impact of the pandemic.

To help comparison, we have taken out service charges which are distorted by the high cost of providing important services in some of our Care & Support schemes.

How every £1 of rent is spent

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