What we do

We are a leading national provider of social and affordable housing, and we have an impressive track record of investing in added-value activities for both individuals and communities to deliver measurable positive outcomes.

We consider the impact our business has on our customers and service users as well as the wider community. This includes doing business in an ethical way and ensuring our employees feel safe, valued and involved.

Our values ensure we act as a socially responsible service provider and employer, whilst respecting the environment. Responsible Business (previously known as Corporate Social Responsibility (CSR) and the related subject of Social Value have long featured as part of housing associations’ activities. As we endeavour to meet our charitable objectives and, most importantly maximise opportunities for customers, as well as invest in the communities in which we operate and serve.

Responsible Business refers to internal activities which any type of organisation could undertake in order to demonstrate an ethical approach to business.

Social Value is more specific and refers to the value (often monetised) of activities (normally ‘added value’ activities) related to the actual purpose of the business, focusing on extracting outcomes for the better of our customers and communities.

Passionate about volunteering

In the last year, Riverside staff have dedicated hundreds of hours’ volunteering time to communities around the country. Lizzie Whitmore, our Volunteer Service Manager for London, looks at why volunteering makes such a difference. Read our story>

Our achievements so far

In 2018, we marked Riverside’s 90th year as a housing provider. To celebrate, we held a number of customer and community-focused initiatives and events, as well as with colleagues and external stakeholders.

201

Riverside colleagues undertook volunteering across 32 different activities from painting and decorating, to gardening at schemes, and even bingo calling!

12

Activities received contributions from Riverside’s ‘Making a Difference’ fund (with an average of £316 pledged).

£13k

Donated to various worthy organisations.

Our staff group Enable

Aims to provide assistance and information to colleagues who experience short or long term disability or illness. It looks to influence policy and procedures, support managers and enable staff to carry out their jobs regardless of any impairment.

  • A mental health scenario on the Equality Impact Assessment, which should be carried out on all new policies and procedures, or during a review.
  • A section on mental health and wellbeing in all one-to-ones.
  • As part of the Supporting Employee Assistance Policy review, short notice leave requests should be considered for colleagues experiencing sudden onset of mental health and/ or stress-related conditions.

Group Procurement

Our updated Group Procurement policy commits to encouraging our supply chain to provide opportunities of employment, work experience, training, volunteering/ apprenticeship programmes or contributions to the Riverside Foundation.

We also actively consider the environmental and sustainability impact in our procurement of goods and services, assessing specifications and tender proposals appropriately.

"Over the past decade, Riverside has worked in partnership with a range of national and international charities such as WaterAid and Cancer Research UK raising over £170k which has seen my colleagues do the most immense range of activities to raise funds – I’m so proud of each of them.”

Group Chief Executive, Carol Matthews