We’re pleased to confirm that the essential upgrade to our IT systems is now complete.

If you’re a former One Housing Group customer and are waiting for an activation email to sign up to My Riverside, that should be coming to you soon.

Because we had to run an “emergencies-only” service over the weekend, we are seeing high volumes of calls. So, if you do have a non-emergency issue to report – and you already have an account – why not try reporting it online via My Riverside?

Finally, thank you so much for your patience over the weekend and with the higher than usual waiting times this week. We had a low number of calls of the weekend which helped us to finalise this huge project effectively. We expect call waiting times to normalise soon.

Group Board

Terrie Alafat CBE Maggie Porteous Paul Dolan Olwen Lintott Fenella Edge Kei-Retta Farrell Pauline Ford Nigel Holland Erfana Mahmood Sam Scott Mona Shah Richard Williams Jules Jackson Richard Petty

Maggie Porteous

Appointed 16 June 2025

Maggie worked for the John Lewis Partnership for 31 years, culminating in leading the 20,000 Partners who worked in the 51 John Lewis Department Stores as Director of Shop Trade.

As a non executive Director Maggie has Chaired the John Lewis Foundation, has served on the Board of Sheffield Teaching Hospitals NHS Foundation Trust, and is currently the Senior Independent Director of the Abri Group and a Trustee of the Octavia Foundation.

Maggie has a care and passion for people and believes that a culture of high performance and employee engagement can deliver exemplary customer service and strong operational results. She is passionate about providing the safety and security of a decent home as a platform for social mobility.

Group Board

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