We’re pleased to confirm that the essential upgrade to our IT systems is now complete.

If you’re a former One Housing Group customer and are waiting for an activation email to sign up to My Riverside, that should be coming to you soon.

Because we had to run an “emergencies-only” service over the weekend, we are seeing high volumes of calls. So, if you do have a non-emergency issue to report – and you already have an account – why not try reporting it online via My Riverside?

Finally, thank you so much for your patience over the weekend and with the higher than usual waiting times this week. We had a low number of calls of the weekend which helped us to finalise this huge project effectively. We expect call waiting times to normalise soon.

Group Board

Terrie Alafat CBE Maggie Porteous Paul Dolan Olwen Lintott Fenella Edge Kei-Retta Farrell Pauline Ford Nigel Holland Erfana Mahmood Sam Scott Mona Shah Richard Williams Jules Jackson Richard Petty Angela Lockwood

Nigel Holland

Nigel Holland Appointed 1 July 2022

With over 28 years of experience in the new homes industry, mostly spent with Taylor Wimpey and its legacy companies, Nigel is currently the Director of Gnosis Executive Limited.

Starting in Sales & Marketing and with roles as a Managing Director and Divisional Managing Director, he has a strong land procurement, commercial management and customer service focus. Nigel has a Board advisory role with Thakeham Homes since January 2025. He has previously been the Chair of the Home Builders Federation South West Region.

Nigel is also Chair of the Investment & Development Committee.

Group Board

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