Appointed 1 August 2025

Tracy has over 20 years’ experience in Local Government and is currently a Service Manager in Resident Services for one of London’s most ethnically diverse boroughs. Her career spans Customer Services, Service Improvement and Benefits, with a consistent focus on delivering fair, resident centred services.

Tracy is a member of the newly co created resident engagement framework, TRIP. She played a role in its development, from consultation to task & finish groups to implementation,  helping shape a model that strengthens resident voice and accountability across the organisation.

A longstanding One Housing resident, Tracy served as a Non-Executive Director on their board. Now part of Riverside, Tracy served as a Member of Riverside’s Customer Experience Committee for 2 years and was appointed Group Board Member from 1 August 2025, bringing both professional insight and lived experience to strategic decision making.

Tracy is also a founding member of the G15 Residents’ Group, representing residents from London’s largest housing associations. The group is a forum set up to deliver resident-led sector change that includes amplifying resident voices and contributing to government policy making.