Appointed 1 August 2025

Tracy has worked in Local Government for over 20 years. She manages a service that simultaneously administer the benefit caseloads of two separate London Councils. She’s previously worked in Customer Service, Service Improvement and the Benefit Service’s in one of the most ethnically diverse Local Authorities in London.

Tracy continues to develop her knowledge and strategic leadership through professional development, including a Level 5 Pan London Leadership Programme in Operational/ Departmental Manager Apprenticeship and the Institute of Leadership Management (ILM) Level 5 Diploma.

Tracy is a longstanding One Housing Group resident, now a Riverside resident. and sat on their board as a Non-Executive Director. Following the merge with Riverside, Tracy now sits on Riverside’s Customer Experience Committee. She brings with her a wealth of balanced knowledge and utilises her lived-life experience to help influence service delivery, while keeping the resident voice at the heart of the organisation.

Tracy is a member of the G15 Residents’ Group, the G15 is a group of Greater London’s 11 largest Housing Associations who provide affordable homes to over 800,000 residents/1 in 10 Londoners. The Resident’s Group is a forum set up to deliver resident-led sector change that includes amplifying resident voices and contributing to government policy making.