Registered Manager: Mohammad Khan

Proportion of working time spent at ERC: 100%

Address: 2 Little Albany Street, London, NW1 4DY

Contact Telephone: 020 8821 6589

Email: [email protected]

Service ID: 1-15154037637

Service Type: Extra Care Housing Services (EXC)

Customers at location: Personal care, Adults 18-65, Adults 65+, Dementia, Mental health conditions, Physical disabilities & Substance misuse problems

No of Approved Places / Beds: 34

About the service

Esther Randall Court is situated just a stone’s throw away from beautiful Regent’s Park in the north London borough of Camden. Its central location means you’re close to shops, restaurants, cafés, and transport links such as buses, trains, and the London underground, while benefiting from being on a quiet residential street. There is a regular ‘shopping bus, that can take customers, to a local supermarket. Sainsburys or Tesco’s, which are close to Oxford Street and other places of interest in Central London.

We provide care & support and housing related support needs, to individuals aged 55 and over.

There are 34, one bedded, flats, across 4 floors, 5 of which are on the ground floor, 9 are on the 1^st floor and 10 are on the 2^nd & 3^rd floor. All floors can be accessed via 2 lifts & stairwells.

Each flat has a wet room (with grab rails and a shower seat), an emergency call bell system, a front door entry phone system with CCTV for added security and there is an oven & hob and space for a washing machine in the kitchen.

There is a communal lounge and dining area on the ground floor, which customers use for meals, events and activities, on-site commercial kitchen that provides a lunchtime meal to customers daily (for an additional fee) and a buggy store, which can be accessed via the car park, located at the back and side of the building. There is an adjoining hair salon & library, a podcast room (where visitors, customers & staff talk about their life stories) and a guest room on the 1^st floor, laundry facilities are available on the 2^nd floor and an assisted bath & spa on the 3^rd floor.

The garden has been renovated to reflect a Japanese feature, a wishing wall, (where customers can write on a piece of pine and attach it to the wall, a cherry blossom tree and 2 seating areas, one which is covered, in case of bad weather. Gardens are accessible via the ground floor.

Customers can access the building & flats via a fob/key and there is an intercom system for visitors. There is CCTV coverage in communal spaces.

Core care includes an onsite management team & 24/7 support staff, an activities coordinator, co-ordinating assisted technology, family liaison, emergency response, support and reactive care, H&S checks, housing related support, support with budgeting and social activities.

Staff work with customers, to identify their needs and tailor support, specific to them around, personal care, nutrition & hydration, health, communication, and finance. Care plans & risk assessments are created, reviewed, and updated, in collaboration with customers, to ensure they are person centred and cover their needs, wishes & preferences.

Customers are involved in decision making, about service delivery through monthly meetings, a suggestion box, care reviews, surveys, monthly keywork sessions and through our informal and formal complaints procedure. There is an open-door policy, so customers can speak to staff directly by visiting the office or via telephone or email.

All staff are subject to an enhanced DBS (Disclosure and Barring Service), complete the ‘Fundamentals of Care’ certificate on induction and have an ongoing programme of professional development and training, such as, Medication, Safeguarding, First Aid, H&S, Infection Control,

Learning Disability & Autism, Fire Safety, MCA/ DoLs as well as specialist training in Dementia Care and Alcohol Dependency and Understanding Addiction.

We have close links to local drugs and alcohol & mental health services and will refer any customer with a need in this area, to ensure these needs are met.

To support customers with their physical health needs, they have signed up to a system called ‘Whzan’, which enables staff, to carry out monthly health checks on each customer. Data from these checks are logged on the Whzan system in real time, for health professionals to review and consider the best course of treatment, if customers become unwell. There is also an opportunity for customers to get involved in an Oral Hygiene trial, to improve their Oral Health.

We work in partnership with various external professionals to support the needs of our customers such as GP’s, (weekly calls are held and GP’s visit the service once a fortnight), Pharmacies, Dentists, Opticians (visit the service regularly), OT’s & Physios (via a GP or hospital referral), SALT team, Continence care, Podiatrists, Chiropodists, and hairdressers.

The activities coordinator arranges a programme of activities for our customers to enjoy, such as art club, music therapy, (instruments & singing), trips out to other services, London Zoo, local landmarks and restaurants and we celebrate national events throughout the year such as ‘Black History’, Valentine Days, Easter, Ramadan, Dwali, Christmas and Chinese new year.

We have close links with the local school & nursery, animal shelter, church & mosques, hotel opposite the service, restaurant called ‘Dishoom’, (where customers can go twice a year for a free meal), local seniors club visit the service each year, to hold a joint party and day centres.

Registered Manager: Georgia Hasegan

Proportion of working time spent at ERC: 100%

Address: Roden Court, 115 Hornsey Lane, London N6 5EF

Contact Telephone: 020 8821 4501

Email: [email protected]

Service ID: 1-15154037663

Service Type: Extra Care Housing Services (EXC)

Customers at location: Personal care, Adults 18-65, Adults 65+, Dementia, Mental health conditions, Physical disabilities & Substance misuse problems

No of Approved Places / Beds: 40

About the service

Roden Court is situated in the London Borough of Haringey, between Archway and Highgate and is close to shops, supermarkets, restaurants, bars, churches, hospitals, and transport links such as taxis, buses, tubes & trains.

We provide care & support and housing related support needs, to individuals aged 55 and over.

There are 17 one bedded and 23 two bedded flats, with Juliette windows/ balconies, across 5 floors, which can be accessed via two lifts or stairs.

Each flat is accessible to wheelchair users, has a wet room, an emergency call bell system in place, a front door entry phone system with CCTV for added security and an oven, hob, fridge/freezer and a space for a washing machine in the kitchen.

There is a communal garden with seating, lounge (with seating, tv, computer, games and a fish tank) & dining area (with table and chairs), that customers use for meetings, group events and activities, a kitchen, a buggy store, hairdresser salon, 2 toilets (one is wheelchair accessible) are available on the ground floor, a guest bedroom is available on the 2^nd floor, a bath & spa is available and laundry facilities on the 4^th floor.

The managers & care teams office is located on the ground floor and there are meeting rooms available on the 2^nd & 4^th floor.

Customers can access the building & flats via a fob/key and there is an intercom system for visitors. There is CCTV coverage in communal spaces.

Core care includes an onsite management team, support staff on site 24/7, activities coordinator, co-ordinating assisted technology, family liaison, emergency response, support and reactive care, H&S checks, housing related support, support with budgeting and social activities.

Staff work with our customers, to identify their needs and tailor support, specific to them around, personal care, nutrition & hydration, health, communication, and finance. Care plans & risk assessments are created, reviewed, and updated, in collaboration with customers, to ensure they are person centred and cover their needs, wishes & preferences.

Customers are involved in decision making, about service delivery through monthly meetings, a suggestion box, care reviews, surveys, monthly keywork sessions and through our informal and formal complaints procedure. There is an open-door policy, so customers can speak to staff directly by visiting the office, or via telephone or email.

All staff are subject to an enhanced DBS (Disclosure and Barring Service), complete the ‘Fundamentals of Care’ certificate on induction and have an ongoing programme of professional development and training, such as, Medication, Safeguarding, First Aid, H&S, Infection Control, Learning Disability & Autism, Fire Safety, MCA/ DoLs as well as specialist training in Dementia Care and Alcohol Dependency and Understanding Addiction.

We have close links to local drugs, alcohol & mental health services and will refer any customer with a need in this area, to ensure these needs are met.

We work in partnership with various external professionals to support the needs of our customers such as GP’s, Pharmacies, Dentists, Opticians (visit the service regularly), OT’s & Physios (via a GP or hospital referral), SALT team, Continence care, Podiatrists, Chiropodists, hairdressers and dial direct’ provides transport to our customers to / from the day centre.

To support customers with their physical health needs, they have signed up to a system called ‘Whzan’, which allows staff to complete monthly health checks on each customer. Data from these checks are logged on the system in real time, for health professionals to review and consider the best course of treatment, if a customer becomes unwell.

Our activities coordinator arranges a programme of activities for our customers to enjoy, such as arts & crafts, music, yoga, language courses, bingo and live bands.

We have links with various charities, called ‘Gale’s bakery’ who provide free bread & pastries, ‘Charity starts at home’ who support and help our customers with food and gifts at Christmas, ‘The Thomas Frank Foundation’ who provides ready meals and we have registered with a dashboard, who provide free food twice a month, from various establishments such as KFC, Nando’s, Tesco’s, and Waitrose.

Registered Manager:Jade William

Proportion of working time spent at ERC: 100%

Address: Roseberry Mansions, 1 Tapper Walk, London N1C 4AQ

Contact Telephone: 020 8821 4485

Email: [email protected]

Service ID: 1-15154037471

Service Type: Extra Care Housing Services (EXC)

Customers at location: Personal care, Adults 18-65, Adults 65+, Dementia, Physical Disability, Sensory Impairment & Mental Health

No of Approved Places / Beds: 40

About the service

Roseberry Mansions is situated in a mixed community housing complex, in King Cross, in the borough of London and is close to, local shops, supermarkets, cafes, churches/ mosques, restaurants, bars, cinema, places of interest such as the ‘Light room Exhibition, Kings Place Gallery, a Brewery and a Nature Reserve and transport links such as buses, taxis, tube, and national & international rail services.

We provide care & support and housing related support needs, to individuals aged 55 and over.

There are 34 one bedded, and 6 two bedded flats across 7 floors, which can be accessed by 2 lifts and stairs. Each flat is accessible to wheelchair users, has a wet room, an emergency call bell system in place, a front door entry phone system with CCTV for added security and an oven, hob, fridge/freezer, and a space for a washing machine in the kitchen.

There is a buggy store on the ground floor, 2 outdoor terraces, a greenhouse & gardening area, 2 communal lounges, (with seating, tv, computer, pool table, games and a fish tank), that customers use for meetings, group events and activities, a dining room, kitchen, hairdressing salon (which can be used by other outside services, such as podiatry/ chiropody), laundry facilities with washing machine and dryer, 2 toilets, an assisted bath & spa room and a guest room is available on the 1st floor.

Customers access the building and their flats via fobs/ keys and visitors can access via an intercom system. There is CCTV coverage in communal spaces.

Core care includes an onsite management team, support staff on site 24/7, activities coordinator, co-ordinating assisted technology, family liaison, emergency response, support and reactive care, H&S checks, housing related support, support with budgeting and social activities.

Staff work with our customers, to identify their needs and tailor support, specific to them around, personal care, nutrition & hydration, health, communication, and finance. Care plans & risk assessments are created, reviewed, and updated, in collaboration with customers, to ensure they are person centred and cover their needs, wishes & preferences.

Customers are involved in decision making, about service delivery through monthly meetings, a suggestion box, care reviews, surveys, monthly keywork sessions and through our informal and formal complaints procedure. There is an open-door policy, so customers can speak to staff directly by visiting the office, or via telephone or email.

All staff are subject to an enhanced DBS (Disclosure and Barring Service), complete the ‘Fundamentals of Care’ certificate on induction and have an ongoing programme of professional development and training, such as, Medication, Safeguarding, First Aid, H&S, Infection Control, Learning Disability & Autism, Fire Safety, MCA/ DoLs as well as specialist training in Dementia Care and Alcohol Dependency and Understanding Addiction.

The service has close links to local drugs and alcohol & mental health services and will refer any customer with a need in this area, to ensure these needs are met.

We work in partnership with various external professionals to support the needs of our customers such as the complex health team, GP’s (visits the service weekly to do home visits), district nurses, OT’s, physios, SALT, continence care, dentists, opticians, hairdressers, day centres, podiatrists, and chiropodists.

To support customers with their physical health needs, they have signed up to a system called ‘Whzan’, which allows staff to complete monthly health checks on each customer. Data from these checks are logged on the system in real time, for health professionals to review and consider the best course of treatment, if a customer becomes unwell. Some of customers are also involved in an Oral Hygiene trial, to improve Oral Health.

Our activities coordinator arranges a programme of activities for customers to enjoy, such as yoga, coffee mornings, movie & quiz evenings, botcha (bowls), gardening club, board games, art workshops and live music. We also arrange trips out into the community to galleries, Christmas markets, nature walks and the seaside. A mobile library regularly visits the service, so our customers can borrow a range of products such as books, DVDs, and CD’s. We also celebrate cultural & religious calendars such as Dwali, black history month, Chinese New Year, Christmas, Ramadan, Easter and birthdays.

We have links with local services such as ‘the together project (songs & smiles), Dishoom restaurant, (invite customers to enjoy a free meal, twice a year), Meta (volunteering within the service), Gales Bakery (provide free pastries for customers on a weekly basis), Waitrose (ensure customers get home safely and discounts are given to customers, if they want to attend Everyman’s cinema.

Registered Manager: Vanessa Quarcoopome

Proportion of working time spent at ERC: 100%

Address:1-50 Protheroe House, Chestnut Road, London N17 9FA

Contact Telephone: 0208 821 5076

Email: [email protected]

Service ID: 1-15154037497

Service Type: Extra Care Housing Services (EXC)

Customers at location: Personal care, Adults 18-65, Adults 65+, Dementia, Physical Disability, Sensory Impairment & Mental Health

No of Approved Places / Beds: 50

About the service

Protheroe House is a block of 50 purpose-built flats located in the London Borough of Haringey and its close to cafés, restaurants, supermarkets, shops and local transport links such as buses, taxis and tubes are within walking distance. We are also close to ‘Down Lane Park’ and the ‘River Lea’ with its beautiful riverside walks.

We provide care & support and housing related support needs, to individuals aged 55 and over.

There are 36 one-bedroom and 14 two bedrooms flats, with balcony’s, across 4 floors, which can be accessed by 2 lifts and stairs. Each flat is accessible to wheelchair users, has a wet room, an emergency call bell system in place, a front door entry phone system with CCTV for added security and an oven, hob, fridge/freezer, and a space for a washing machine in the kitchen.

There is a communal garden, open air terrace on the 2^nd & 3^rd floors, a buggy store, a restaurant, seating area, for customers to use for meetings, group events and activities, a dining room, hobby & activities room, cinema room, hair salon, laundry facilities with washing machine and dryer, 2 toilets, a spa room and a guest room available upon request.

Customers access the building and their flats via fobs/ keys and visitors can access via an intercom system. There is CCTV coverage in communal spaces.

Core care includes an onsite management team, support staff on site 24/7, activities coordinator, co-ordinating assisted technology, family liaison, emergency response, support and reactive care, H&S checks, housing related support, support with budgeting and social activities.

Staff work with our customers, to identify their needs and tailor support, specific to them around, personal care, nutrition & hydration, health, communication, and finance. Care plans & risk assessments are created, reviewed, and updated, in collaboration with customers, to ensure they are person centred and cover their needs, wishes & preferences.

Customers are involved in decision making, about service delivery through monthly meetings, volunteers, a suggestion box, care reviews, surveys, monthly meetings and through our informal and formal complaints procedure. There is an open-door policy, so customers can speak to staff directly by visiting the office, or via telephone or email.

All staff are subject to an enhanced DBS (Disclosure and Barring Service), complete the ‘Fundamentals of Care’ certificate on induction and have an ongoing programme of professional development and training, such as, Medication, Safeguarding, First Aid, H&S, Infection Control, Learning Disability & Autism, Fire Safety, MCA/ DoLs as well as specialist training in Dementia Care and Alcohol Dependency and Understanding Addiction.

The service has close links to local drugs and alcohol & mental health services and will refer any customer with a need in this area, to ensure these needs are met.

We work in partnership with various external professionals to support the needs of our customers such as GP surgeries, dentists, opticians, physio’s, OT’s, day centres, podiatrists/ chiropodist, and hairdressers.

To support customers with their physical health needs, they have signed up to a system called ‘Whzan’, which allows staff to complete monthly health checks on each customer. Data from these checks are logged on the system in real time, for health professionals to review and consider the best course of treatment, if a customer becomes unwell. Some of customers are also involved in an Oral Hygiene trial, to improve Oral Health.

Our activities coordinator arranges a variety of activities, for customers to enjoy such as, exercise classes, arts & crafts, poetry, music, bingo, scrabble and singing.

Registered Manager:Nkechiyere Unegbe (New post, will be applying for registration)

Proportion of working time spent at ERC: 100%

Address: 1-52 Lorenco House, 9 College Road, London N17 8EA

Contact Telephone: 0207 428 4906

Email: [email protected]

Service ID: 1-15154037600

Service Type: Extra Care Housing Services (EXC)

Customers at location: Personal care, Adults 18-65, Adults 65+, Dementia, Physical Disability, Sensory Impairment & Mental Health

No of Approved Places / Beds: 52

About the service

Lorenco House is situated in the London Borough of Haringey and is close to Churches/ Mosques, shops and cafes and there are transport links close by, such as buses & overground trains.

We provide care & support and housing related support needs, to individuals aged 55 and over.

There are 44 one bedded and 8 two-bedded flats across 4 floors with balconies. Each flat is accessible to wheelchair users, has a wet room, an emergency call bell system in place, a front door entry phone system with CCTV for added security and an oven, hob, fridge/freezer, and a space for a washing machine in the kitchen.

There is a communal garden, with access to a BBQ (with planters / raised garden beds, for customers who like gardening) , buggy room, lounge (with access to prepare drinks & snacks, seating area, tv, tables and chairs, games), that customers use for meetings, group events and activities, a dining area, a spa, hair salon & well-being room, laundry room with washer & dryer, 3 toilets and a guest room, which is available upon request.

Customers access the building and the floor to their flats via fobs/ keys and visitors can access via an intercom system. There is CCTV coverage in communal spaces.

Core care includes an onsite management team, support staff on site 24/7, activities coordinator, co-ordinating assisted technology, family liaison, emergency response, support and reactive care, H&S checks, housing related support, support with budgeting and social activities.

Staff work with our customers, to identify their needs and tailor support, specific to them around, personal care, nutrition & hydration, health, communication, and finance. Care plans & risk assessments are created, reviewed, and updated, in collaboration with customers, to ensure they are person centred and cover their needs, wishes & preferences.

Customers are involved in decision making, about service delivery through monthly meetings, residents committee, a suggestion box, care reviews, surveys, monthly meetings and through our informal and formal complaints procedure. There is an open-door policy, so customers can speak to staff directly by visiting the office or via telephone or email.

All staff are subject to an enhanced DBS (Disclosure and Barring Service), complete the ‘Fundamentals of Care’ certificate on induction and have an ongoing programme of professional development and training, such as, Medication, Safeguarding, First Aid, H&S, Infection Control, Learning Disability & Autism, Fire Safety, MCA/ DoLs as well as specialist training in Dementia Care and Alcohol Dependency and Understanding Addiction.

The service has close links to local drugs and alcohol & mental health services and will refer any customer with a need in this area, to ensure these needs are met.

We work in partnership with various external professionals to support the needs of our customers such as GP’s, District Nurse’s, Chiropodist, Opticians, Dentists, SALT, OT’s and Physiotherapists.

To support customers with their physical health needs, they have signed up to a system called ‘Whzan’, which allows staff to complete monthly health checks on each customer. Data from these checks are logged on the system in real time, for health professionals to review and consider the best course of treatment, if a customer becomes unwell.

Our activities coordinator arranges a programme of activities for customers to enjoy, such as exercise classes, hip hop dancing, art & crafts, bingo, music, film club and singing, trips out are arranged to the seaside, Windsor castle, Brixham black history, sky garden and community centres e.g., Irish centre & grace community which are next door to the service. We celebrate cultural & religious calendars such as Dwali, black history month, Chinese New Year, Christmas, Ramadan, Easter, and birthdays.

There is a residents committee, who alongside the activity coordinator, raise funds for future events, outings and activities and are the voice of others living at the service.

We have links with local services, such as Tottenham Football club, the local sixth form college & a local schools and a musician (who visits, every 3 months).

Registered Manager: Elizabeth Helen Alli

Proportion of working time spent at ERC: 100%

Address: Campshill Road, Lewisham, London, SE13 6QT

Contact Telephone: 020 8821 4789

Email: [email protected]

Service ID: 1-15154037524

Service Type: Extra Care Housing Services (EXC)

Customers at location: Personal care, Adults 18-65, Adults 65+, Dementia, Physical, Disability, Sensory Impairment & Mental Health

No of Approved Places / Beds: 53

About the service

Linden Court consists of 53 purpose-built flats located in the London Borough of Lewisham and is near to various supermarkets (Tesco’s, Iceland, Sainsburys & Aldi).

There are 6 two-bedroom terrace flats and 47 one-bedded flats, with some having access, to the outside space (garden/balcony). Each flat is accessible to wheelchair users, has a wet room, an emergency call bell system in place, a front door entry phone system with CCTV for added security and an oven, hob, fridge/freezer, and a space for a washing machine in the kitchen.

There is a communal garden, lounge, dining, restaurant & bar area, cinema and activity room, a well-being suite/spa, a buggy room, 2 toilets, laundry facilities with washing machines & dryers and a kitchen.

Customers access the building and the floor to their flats via fobs/keys and visitors can access via an intercom system. There is CCTV coverage in communal spaces.

Core care includes an onsite management team, support staff on site 24/7, activities coordinator, co-ordinating assisted technology, family liaison, emergency response, support and reactive care, H&S checks, housing related support, support with budgeting and social activities.

Staff work with our customers, to identify their needs and tailor support, specific to them around, personal care, nutrition & hydration, health, communication, and finance. Care plans & risk assessments are created, reviewed, and updated, in collaboration with customers, to ensure they are person centred and cover their needs, wishes & preferences.

Customers are involved in decision making, about service delivery through fortnightly ‘ask the manager’ meetings, residents committee/ customer ambassador, suggestion box, care reviews, surveys, and through our informal and formal complaints procedure. There is an open-door policy, so customers can speak to staff directly by visiting the office, via telephone or email.

All staff are subject to an enhanced DBS (Disclosure and Barring Service), complete the ‘Fundamentals of Care’ certificate on induction and have an ongoing programme of professional development and training, such as, Medication, Safeguarding, First Aid, H&S, Infection Control, Learning Disability & Autism, Fire Safety, MCA/ DoLs as well as specialist training in Dementia Care and Alcohol Dependency and Understanding Addiction.

The service has close links to local drugs and alcohol & mental health services and will refer any customer with a need in this area, to ensure these needs are met.

We work in partnership with various external professionals to support the needs of our customers such as Mental Health Services, GP’s, district nurses, pharmacies, opticians (Specsavers), visiting home team (link to the GP surgery to do vaccinations and health checks), OT’s and physiotherapists.

We have local links with St Marys & St John’s church, who visit the service to do prayer services with customers, a Mobile library visits monthly (a Librarian visits customers and ascertains the interests of each customer before supporting them to choose reading/talking books of interest and films for the film club).

We have a range of activities available, which are arranged by customers such as knit & natter, digital classes, ukulele, arts & crafts, knitting & a croque club, dominoes, bingo, poetry and prayer group and trips out to the theatre. We celebrate cultural & religious calendars such as, Easter, Valentines Day, EID Christmas, Halloween, New Year and birthdays.

Our philosophy is to empower our customers, promote independence and diversity and inclusion.

Registered Manager:Kristie Connolly

Proportion of working time spent at ERC: 100%

Address: 26 Industrial Street, Primrose Hill, Huddersfield, HD4 6AW

Contact Telephone: 01484 540568

Email: [email protected]

Service ID: 1-716535123

Service Type: Extra Care Housing Services (EXC)

Customers at location: Personal care, Adults 18-65, Adults 65+, Physical Disability, Sensory Impairment & Learning Disabilities

No of Approved Places / Beds: 26

About the service

Laurel Court provides Care & Support in a supported living environment for individuals aged 18 + who have learning difficulties.

There are 26, furnished, one-bedroom flats, across 3 floors. All floors can access the garden space on the ground and lower ground floors.

The lower ground has 6 flats available for short & long-term respite, a communal lounge (with a television & sofa) and laundry facilities. Each flat is fully furnished with a bed, bedside table, wardrobe, chest of drawers, sofa, television & stand, dining table and 2 chairs, fridge/freezer, cooker, toaster, kettle, microwave, pots & pans and crockery & cutlery.

There are 10 flats available for long term stay, on the ground floor & the 1^st floor and flats come with a bed, bedside table, wardrobe, chest of drawers, sofa, dining table and 2 chairs, fridge/freezer, and cooker. There is a communal lounge (with a television & sofa), disabled toilet and laundry facilities on the ground floor and a communal laundry, open plan lounge, dining area and kitchen on the 1^st floor.

The care team’s office and lobby are located on the ground floor and the manager’s office, and 2 meeting rooms are also located on the 1^st floor, which are accessible to residents, staff and visitors.

Residents access the building & flats via a fob/key and there is an intercom system for visitors. There is CCTV coverage in communal spaces?

Residents are supported to prepare meals together, in communal kitchens with the support of the care team.

Core care includes an onsite management team, support staff available 24/7, advice and guidance on personal care, budgeting, shopping, meal preparation and support in the community such as, attending medical appointments (GP, dentist, optician, OT & physio) and ordering medication.

Our focus is on developing positive lifestyles, help increase quality of life, support customers to live independently, build life skills, confidence, and self-esteem, and to help them reach their full potential, through person-centred planning.

Staff work with our residents, to identify their needs and tailor support, specific to them around, personal care, nutrition & hydration, health, communication, and finance. Care plans, & risk assessments are created, reviewed, and updated, in collaboration with the customer, their family and external professionals (where required) to ensure they are person centred and cover their individual needs.

Residents are involved in decisions about service delivery during chit chat nights, care reviews, surveys, monthly keywork sessions, open door office policy and by informal and formal complaints procedure.

All staff are subject to an enhanced DBS (Disclosure and Barring Service), complete the Fundamentals of Care certificate on induction and have an ongoing programme of professional development and training, such as, Medication, Safeguarding, First Aid, H&S, Infection Control, Learning Disability & Autism, Fire Safety, MCA/ DoLs and Suicide Prevention.

We provide an array of activities for residents to get involved in e.g., gardening & garden games, chit chat nights on a  Wednesday, (to give customers an opportunity to discuss healthy eating, well-being, flu jabs, future activities and anything that goes on in the building), games night e.g., pop quizzes, bingo, board games, group outings on a weekly basis, bowling, day trips, to coronation street, seaside, zoo, group cooking sessions in the communal kitchen on site where they can cook, roast dinners, brunch, pizza, fish and chips and kebabs.

We work in partnership with Kirklees Council, GP surgeries, dentists, opticians, intensive support teams, OTs, Physios, and a local group community plus other services, (where they find work placements, educations and hobbies for our residents), a charity group, who facilitates activities within the service, such as music sessions, creative arts and day services, who arrange work based activities, support with independent living skills, organise art & music groups, parties and days out.

Registered Manager: Mark Sturgeon

Proportion of working time spent at ERC: 100%

Address: 793 Bristol Road South, Northfield, Birmingham, B31 2NQ

Contact Telephone: 0121 477 0099

Email: [email protected]

Service ID: 1-2179872716

Service Type: Extra Care Housing Services (EXC)

Customers at location: Personal care, Adults 18-65, Adults 65+, Physical Disability & Dementia

No of Approved Places / Beds: 35

About the service

Ash Grove is set in pretty and peaceful gardens, in the bustling area of Northfield and is only a short bus ride from the centre of Birmingham. There is an array of shops, supermarkets (Aldi & Sainsburys) and banks, in walking distance and good transport links into the city centre i.e., buses/train station.

There are 34 unfurnished one bedded and 1 two bedded apartments, across 3 floors, for customers aged 55 or over. Ground floor apartments have access to private patio spaces. Each apartment has economy 7 heating and bathrooms have level access showers (shower cubicles/ wet room).

Communal areas include, laundry facilities (washer & dryer), 2 lounges with a kitchenette (tea & coffee facilities available), hair salon and treatment room and gardens and there are 2 guest bedrooms which are available upon request.

Customers can access the building & apartments via a fob/key and there is an intercom system for visitors. There is CCTV coverage in communal spaces on each floor of the building and externally.

Core care includes an onsite management team, support staff on site 24/7, advice and guidance on personal care, budgeting, housing related support, shopping, meal preparation and support in the community such as, attending medical appointments (GP, dentist, optician, OT & physio) and ordering medication.

Staff work with customers, to identify their needs and tailor support, specific to them around, personal care, nutrition & hydration, health, communication, and finance. Care plans & risk assessments are created, reviewed, and updated, in collaboration with customers, to ensure they are person centred and cover their needs, wishes & preferences.

All staff are subject to an enhanced DBS (Disclosure and Barring Service), complete the Fundamentals of Care certificate on induction and have an ongoing programme of professional development and training, such as, Medication, Safeguarding, First Aid, H&S, Infection Control, Learning Disability & Autism, Fire Safety, MCA/ DoLs.

Customers are involved in decisions about service delivery through monthly meetings, care reviews, surveys, a suggestion box, open door policy to enable customers to speak to managers and by informal and formal complaints procedure.

We work in partnership with GP’s, district nurses, podiatrist, physiotherapists, chiropodist, hairdresser (weekly), church, (next door), local neighbour network scheme, to keep everyone safe (sharing good practice, access training) and to meet the needs of our customers.

Customers have direct access, to the church next door which holds services every Sunday and group activities (keep fit & Bereavement support) throughout the week, the restaurant which is open Monday – Friday 12-14:30 and the coffee shop which is open daily.

We have links with volunteers from the local church, who organise regular activities for customers such as, afternoon tea, trips out, a church service, generational activities (group of local nursery children, visit customers in the service), and an entertainer who visits the service to sing.

Staff arrange a variety of activities for customers to enjoy such as, karaoke, coffee mornings, drop-in sessions for families on a Sunday, as well as trips out into the community, to the garden centre or for a meal.

Registered Manager: Lee Maloney (Currently applying for registration)

Proportion of working time spent at ERC: 100%

Address: Willow Brook, Spout Lane, Washington NE37 2AG

Contact Telephone: 0345 155 9046

Email: [email protected]

Service ID: 1-2827801082

Service Type: Extra Care Housing Services (EXC)

Customers at location:Personal care, Adults 18-65, Adults 65+, Dementia & Mental health

No of Approved Places / Beds: 79

About the service

Willowbrook is a housing development which opened its doors in June 2016. We are located next to the Washington Academy, in the heart of Washington close to various shops, supermarkets and restaurants.

There are 29 one bedded, 42 two bedded and 8 corner 2 bedded flats across 4 floors. Each flat includes an open plan style living & kitchen, a wet room, built in kitchen units including hob. Floors can be accessed via lifts or stairs.

Communal spaces include lounge (with seating, tv and a coffee machine), dining area, a south facing garden, that gets the best of the sun in the summer and has great views throughout the winter, with local wildlife making an appearance, laundry facilities, restaurant, hair salon, toilets, bin stores on each floor and a car park.

Customers can access the building & apartments via a fob/key and there is an intercom system for visitors. There is CCTV coverage outside the service.

Core care includes an onsite management team, support staff on site 24/7, advice and guidance on personal care, budgeting, housing related support, shopping, meal preparation and support in the community such as, attending medical appointments (GP, dentist, optician, OT & physio) and ordering medication.

Staff work with customers, to identify their needs and tailor support, specific to them around, personal care, nutrition & hydration, health, communication, and finance. Care plans & risk assessments are created, reviewed, and updated, in collaboration with customers, to ensure they are person centred and cover their needs, wishes & preferences.

All staff are subject to an enhanced DBS (Disclosure and Barring Service), complete the Fundamentals of Care certificate on induction and have an ongoing programme of professional development and training, such as, Medication, Safeguarding, First Aid, H&S, Infection Control, Learning Disability & Autism, Fire Safety, MCA/ DoLs.

Customers are involved in decisions about service delivery quality meetings, when customers request them, monthly coffee mornings, care reviews, surveys, a suggestion box, open door policy to enable customers speak to managers and by informal and formal complaints procedure.

We work in partnership with the local community so the public can utilise the hair salon & beauticians on site. We have an onsite restaurant which is available to the public and customers each day, for cakes, snacks, lunches, drinks. Occasionally themed evenings are arranged in the restaurant, such as Spanish, BBQ, Chinese, American and afternoon tea.

We have links with local schools, (intergeneration involvement), which enables our customers to visit the school and for students to visit the service and a church who visit monthly to do holy communion.

Staff arrange various activities and events, such as movie afternoons, games, coffee mornings, singers, yoga, craft class, sing a long and bingo for customers to enjoy. There is a residents committee, who plan events throughout the year such as raffles, singers, and afternoon tea.

Registered Manager: Kim Radevic

Proportion of working time spent at ERC: 100%

Address: 3 Keswick Close, Middleton M24 4TL

Contact Telephone: 07823812560

Email: [email protected]

Service ID: 1-2827801082

Service Type: Extra Care Housing Services (EXC)

Customers at location: Personal care, Adults 18-65 / Adults 65+, Dementia, Mental Health, Sensory Impairment & Learning Disabilities

No of Approved Places / Beds: 88

About the service

Keswick Gardens is an extra care service located in Rochdale, which is close to restaurants, shops (Tesco’s, Aldi), the arena and transport links such as buses, trains to visit Manchester & Leeds.

There are 23 one bedded and 65 two bedded flats across 3 floors. Each flat comes with, fitted kitchens, which includes an oven and electric hob, a wet room, with a jack & jill door. Flats on the ground floor have a private patio space and upper floors have access to a balcony.

Customers can access the building & flats via a fob/key, and there is an intercom system for visitors. There is CCTV coverage in communal spaces.

There is a communal garden with water features, a large chess board & French bowls for customers to enjoy, a communal lounge with a kitchenette on the ground & 1^st floor, an onsite bistro/café & hair salon, which is available to customers and the public 7 days a week, car parking, buggy room, laundry facilities with washing machine and dryers on the 1^st floor and bin stores are available on each floor.

Core care includes an onsite management team, support staff on site 24/7, advice and guidance on personal care, budgeting, housing related support, shopping, meal preparation and support in the community such as, attending medical appointments (GP, dentist, optician, OT & physio) and ordering medication.

Staff work with customers, to identify their needs and tailor support, specific to them around, personal care, nutrition & hydration, health, communication, and finance. Care plans & risk assessments are created, reviewed, and updated, in collaboration with customers, to ensure they are person centred and cover their needs, wishes & preferences.

All staff are subject to an enhanced DBS (Disclosure and Barring Service), complete the Fundamentals of Care certificate on induction and have an ongoing programme of professional development and training, such as, Medication, Safeguarding, First Aid, H&S, Infection Control, Learning Disability & Autism, Fire Safety and MCA/ DoLs.

Customers are involved in decisions about service delivery through monthly meetings, care reviews, surveys, suggestion box, customer panel, open door policy to enable customers speak to managers and by informal and formal complaints procedure.

We work in partnership with GP’s, podiatrists, district nurses, colleges (through work placements), day centres, dentists, opticians, church (St Marys) and the local authority.

Staff support the customer panel, to arrange activities such as knit & natter, karaoke, trips out, arts & crafts, exercise, and games. We also work with the local community and arrange for elderly neighbours, to access on site activities & services.