Riverside received 1,636 complaints from 1 September, 2014 to 31 August, 2015. Of these 93% were resolved at the first stage, with 47% upheld, 17% partially upheld and 29% not upheld. A total of 7% were resolved at stage two, 3% being upheld, 2% partially upheld and 2% not upheld. Of the remaining cases, two

We are changing the way we manage repairs. Instead of waiting for you to report repairs, we will visit you to find out what needs to be done. We call this new way of dealing with repairs ‘property MOTs’. Property MOTs will reduce the number of calls you need to make to tell us about

 Your new website has been completely redesigned to make it simple to access services and information whenever you like. We worked with customers through the design process, to make sure it works for you and gets you what you want as easily as possible. You can access information, help and advice and services wherever you

Our 2015 Annual Report to Customers has now been published.  It tells you how we’ve been performing in the way we deliver our services to you. It also tells you how we’re planning to improve across a number of areas in the year ahead. Why not take a look? This year you can win one

Walkabouts give you the opportunity to ‘get involved on the ground’, looking specifically at your area to ensure that any problems are being dealt with and that standards are set, achieved and maintained. If your area isn’t on this list, contact your Neighbourhood Housing Officer to arrange. Where When Time More info/Contact Oadby Pipistrelle Way