Esuf Sarafat, Neighbourhood Housing Officer   What do you most enjoy about your job and why? I like meeting people and working with them to create solutions to their problems. Working with colleagues and other agencies is particularly rewarding and helps you gain ideas and knowledge to use in other situations.   What is your

Our Tenant Scrutiny panel has recently reviewed our gardening and cleaning services. Over 12 weeks, panel members met with staff ranging from senior managers to caretakers, as well as contractors, and visited estates in Leicester, London and Stoke-on-Trent. In August, the group met to discuss its findings and to come up with recommendations to help

Riverside received 1,636 complaints from 1 September, 2014 to 31 August, 2015. Of these 93% were resolved at the first stage, with 47% upheld, 17% partially upheld and 29% not upheld. A total of 7% were resolved at stage two, 3% being upheld, 2% partially upheld and 2% not upheld. Of the remaining cases, two