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NEIGHBOURHOOD NEWS
FREE Hospitality Services Course
Looking to start a career in Hospitality Services? Riverside, in partnership with VSS Vocational Solutions and Burnside Community Centre are offering this FREE course for you. Come along to the Registration Day: Date and Time: Thursday 17th December 2015 between 11:00 am and 12 noon Location: Burnside Community Centre, Burnside Crescent, Langley M24 5NN Achieve
9 Dec 2015

NEIGHBOURHOOD NEWS
Court order for tenants with unkempt garden
Riverside has obtained a court order against residents in Langley who breached their tenancy agreement by failing to maintain their garden. Manchester County Court granted the injunction order in 2015 after the unkempt garden was picked up during a routine neighbourhood inspection. Despite a series of letters and visits to the residents, complaints from neighbours
3 Dec 2015
NEIGHBOURHOOD NEWS
Meet our Asset Officer
Asset Officer Andrew Tyczynski What do you enjoy most about your job and why? The balance between being in the office and then ‘out and about’ surveying is one of the best parts of the job. I also enjoy meeting tenants and solving repair issues to their homes. What is your biggest work related
3 Dec 2015
NEIGHBOURHOOD NEWS
Pay your rent first at Christmas
Make sure you pay your rent and arrears on time over the Christmas period. The average person spends £350 on Christmas gifts, but you should prioritise your rent and utility bills – having a home is more important than any gift. • Factor in all your expenses and decide how much money you can afford
3 Dec 2015
NEIGHBOURHOOD NEWS
Complaints and how we deal with them
Riverside received 1,636 complaints from 1 September, 2014 to 31 August, 2015. Of these 93% were resolved at the first stage, with 47% upheld, 17% partially upheld and 29% not upheld. A total of 7% were resolved at stage two, 3% being upheld, 2% partially upheld and 2% not upheld. Of the remaining cases, two