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Welcome to Riverside
The One Housing website, the MyOneHousing portal and One Housing Group’s social media channels have now closed, paving the way for the final steps in the merger of Riverside and One Housing Group. Discover where to find useful information on the Riverside website through the links on this page.
These changes are among the final steps in completing the merger of Riverside and One Housing Group and are designed to make services better for you.
As well as ensuring our customers can access services in the same way, these changes will help our teams to work together more effectively, via a single set of systems. We’re confident that will make a huge difference to our service to you.
The timings of our final step, creating one single main phone number for the whole of the group, will be announced soon. We’ll send you a full update on the conclusion of the merger process in the coming months.
In the meantime, you can contact us by emailing [email protected] or calling 0300 123 9966.
Getting started
We’ve created a few quick links to take you directly to some useful information.
We have lots of housing choices to suit you. As well as having a number of homes to rent immediately, in most areas we use choice-based lettings which means you can apply for the home you choose.
We’re specialists in affordable home ownership. Find out how we can help you onto the property ladder and take a look at the homes and options available. We’re here to help every step of the way.
Find out how you can transfer to another home if your one is no longer suitable for your needs. Your application will be placed into a priority band depending on your circumstances.
Stay connected with My Riverside
My Riverside helps you manage your rent, make secure payments, report non-emergency repairs and update your details. Access services anytime, anywhere, from any device. Log in or register for My Riverside.
From paying your rent, reporting repairs, keeping your home warm, safe and secure to money advice, saving those extra pennies, and community updates, find out all the information you need here.
We provide innovative and flexible care and support services. From accommodation for people who are homeless to retirement living schemes, read more about the services we provide.
At Riverside, we’re a housing association with a difference, enhancing the everyday for all our customers and colleagues. If you are keen to make a difference, we think you’ll love it here
Our charity Riverside Foundation helps people overcome obstacles for a better quality of life. The Foundation supports a diverse range of projects aimed at promoting community action and cohesion.
Why not get involved?
At Riverside, our customers are at the heart of what we do and we are committed to delivering a high quality service. We want to hear your views about our services and your neighbourhood. If you’re interested in having a say, there are number of ways of doing this in your local area and nationally. You can find out more about these on our website or speak to one of our colleagues.
Ask our customer service team
Our customer service team are on hand to help you in several different ways.
If you are a former One Housing customer and have an emergency, then call us immediately on 0300 123 9966 otherwise choose one of these options.
Log in to My Riverside
Use your account to check your balance, report a repair or make a payment. Access services anytime, anywhere, from any device.
24/7
Chat with us
Instant online chat support with our customer service team for repairs, rent, home search, and damp and mould.
Mon-Fri 10:00-14:00
Email us
If you are a former One Housing customer, you can email the customer services team using [email protected]
24/7
Call us
Speak to our team for dedicated support on 0300 123 9966.
If you have an emergency, call us anytime.
Mon-Fri 08:00-18:00 / 24/7