Friars Close redevelopment FAQs
PrintTo help explain the redevelopment project in more detail, we’ve created a list of frequently asked questions from residents together with our responses. These will be updated regularly. You can ask questions by emailing: [email protected]
What times will the communal gates be open to the public?
The Secure by Design team suggest the gates could be open between 7am – 5pm daily, however this will need to be formally agreed with Southwark Council.
Will the gates have fob access?
When the gates are closed off in the evening residents will have fob access.
How has natural light been incorporated into the design?
An analysis of daylight/sunlight was carried out and submitted as part of the planning application. The analysis concluded that 85% of all habitable rooms will achieve, at least, the minimum standard of 1.5 hours per day of direct sunlight.
What heating system will there be in our new homes?
This will be underfloor heating with zonal control and electric towel radiator in the bathrooms.
How and when will the heating be serviced/maintained by Riverside?
We are still at the design stage with regards to the heating, further information will be provided and shared at a later date on how this will be serviced/maintained. However, it is likely that we will be contracting with a third-party company that specialises in the management and maintenance of heating systems.
Is there gas in the new homes?
The new homes will be all electric, no gas.
What will the new building be called?
Southwark Council will provide us with some names that can be used, we will update you on these, at a later date.
Can we have sliding doors to separate the kitchens and living rooms?
While we understand the desire for additional separation between the kitchen and living room, incorporating sliding doors would require significant changes to the design and compliance considerations. This includes reworking the electrical layout, ensuring compliance with fire safety regulations, and reassessing the ventilation and smoke control strategy. These changes would add complexity, cost, and could delay the project timeline. The current open-plan design has been carefully developed to meet building regulations, ensure adequate natural light, and optimise space functionality for all residents.
Will bedroom sizes in the new building be the same size as those at Friars Close?
The measurement for each room was provided at an event we held with residents last year. Room sizes will differ throughout. All layouts are compliant with Greater London Authority’s space standards and planning permission.
Will homes remain on one level?
Yes, all homes will be on a single level, with step free access to all rooms.
Where will the bin stores be located and will they be accessed via a fob?
Bins will be located on the ground floor. There are no residential units on the ground floor. The bin storage units will be inside the building and accessed only through a fob security system.
Can you clarify the views for our homes?
Most properties will have relatively good views as the building will be elevated above the railway lines. Please see this image for guidance (Friars Close is in blue).
Will there be segregation between the private sale blocks and the affordable blocks?
No, the site would be tenure blind. You would not be able to tell the difference between affordable and private sale blocks. External communal areas and green spaces will be shared.
Will residents have a concierge and what will happen with their deliveries?
No concierge will be provided. This would increase service charges significantly. We will provide the delivery and post arrangements once design has been completed.
Will there be free parking for cyclists and/or motorcyclists?
We are required to provide ample storage for bikes within the new development, in addition to storage within properties. There is no requirement or plans currently to provide parking for motorcycles on site.
Do the residents voice count towards the planning decision?
We must meet specific planning requirements when developing proposals, however Southwark Council and the Riverside board have made it clear that proposals must be supported by the residents, so demonstrating resident support also forms part of the planning submission. Having the community behind us will impact decisions made. The voice of tenants is powerful.
Will the affordable homes be built to the same spec as the private?
There may be some differences in the finishes within the homes, but the design, quality, and care taken will be the same for all homes whether for sale or for rent. Block/s will be tenure blind, so that from the outside, you would not be able to tell which is rented and which is privately owned.
What fire safety measures are in place for the new building?
We want you to know how important your safety is to us. In compliance with Part B of the Building Regulations, we will be installing the following:
- The inclusion of a second and third stair core ensures safe evacuation routes in the event of a fire, particularly for tall buildings. This aligns with the guidance which recommends additional stair cores for buildings exceeding 18 metres in height to improve means of escape and access for firefighting.
- Fire compartmentation: the building is designed with enhanced fire-resistant construction, dividing it into compartments to prevent fire and smoke spread between flats and across floors.
- Smoke Ventilation Systems: a mechanical smoke ventilation system (MSVS) will be installed to extract smoke from corridors and stairwells, ensuring visibility and reducing smoke inhalation risks during evacuation.
- Automatic Fire Suppression Systems: a full sprinkler system will be installed throughout the building, meeting the requirement for sprinkler systems in residential buildings over 11 metres.
- Firefighting Access: the additional stair cores improve access for fire and rescue services, providing alternative routes for emergency personnel while ensuring resident safety during evacuation.
- Wayfinding Signage: clear and durable wayfinding signage will be provided to assist emergency responders in navigating the building, as required for high-rise residential buildings.
- External Wall Safety: materials for the external wall construction will meet stringent fire performance standards (non-combustible or limited combustibility) to mitigate external fire spread, in compliance with Regulation for high-rise buildings.
These measures ensure the building prioritises the safety of residents and complies with the latest fire safety regulations for high-rise developments.
Do I have the Right to Buy or Right to Acquire a new home in the new development?
Right to Buy allows residents on secure tenancies who meet the qualifying criteria to buy the homes they live in at a discount; those on assured tenancies have the Right to Acquire (again subject to meeting the qualifying criteria) which is a less generous discount.
What’s the difference between Shared Ownership and Right to Buy?
Right to Buy is a scheme that allows qualifying secure tenants to buy the home they live in at a discount. Shared Ownership is a scheme designed to help first time buyers get on the property ladder, which enables people who meet certain criteria to buy a share of the property and pay rent for the remaining portion.
How energy efficient are our new homes?
The energy performance rating of the building, which will reflect its compliance with energy efficiency and sustainability standards, will be formally issued as part of the Energy Performance Certificate (EPC) after the design process is finalized and prior to completion of construction. This ensures that the rating accurately represents the building’s final design, materials, and systems as approved and implemented.
How will we pay for our heating bill?
There will be the option of a pre-payment or standard meter in each home, and you will only be billed for what you use.
Will bills be altogether or separate?
Heating, electric and water will be billed separately.
Will my rent remain the same?
Rent levels will stay the same and will not change because of the redevelopment. Your rent may increase annually in line with normal inflation as it currently does.
Will we have a written guarantee of what we are entitled to in terms of keeping the same security of tenure and rights?
Yes, we will put this in writing for you. Residents were given access to independent legal advice regarding their tenancy prior to moving into their temporary homes.
Will you cover the cost of disconnecting and reconnecting white goods? What about redirecting our mail to our new address?
Riverside will cover these costs as part of the disturbance payment. This is separate from the Home Loss payment. We will provide more details on this in due course.
Are home loss payments adjusted to the rate of inflation?
The amount of home loss payment you will be entitled to is set by the government and reviewed annually, based on the rate of inflation.
Will Riverside issue us with a disturbance payment to cover the costs involved as part of our moves?
Yes, we will issue you with a disturbance payment that will cover these costs. You will not be out of pocket as a result of moving.
Will Riverside cover any increase in rent and service charges for my temporary home?
Yes, we will cover any increase in rent and service charge for your temporary home. We will remain your landlord throughout the temporary move process, and you will continue to pay your rent and service charge to us as normal.
Will the Council Tax increase when we move back to the new development?
The Council tax for the new development will be set by Southwark Council and we will provide further information on this as soon as this is confirmed. We want to reassure you that Riverside will cover any increase in Council Tax for your temporary home.
Are you covering the cost of storing furniture when this is needed?
Yes, Riverside will cover the cost of storing furniture; we will provide further details on this in due course.
How will we pay for the moving costs back to the new development?
Riverside will cover your moving costs back to the new development, this includes the cost of disconnecting and reconnecting a washing machine, redirecting mail and removals. Riverside will discuss with you in more detail what is and isn’t covered by a disturbance payment before you move.
I can see in your indicative timeline that the new block will be completed in Spring 2028. What happens to the lease for my temporary homes if the project is delayed?
Riverside will know whether a delay is to be expected approximately six months prior to the target completion date. In that instance, we will communicate this to the private landlord, and we will renegotiate the lease for your temporary homes with them if necessary. In case of any issues with your temporary home, Riverside will continue to have an obligation to find a suitable temporary home for you whilst the new block is being built.
Do you have any back up properties in case of issues with extending leases, if the project is delayed?
Mount Anvil will keep Riverside updated about the status of the project and they will let us know of any delays well ahead of the target completion date. In that instance, we will inform you of this well in advance and we will work with the private landlords to extend the leases for your temporary home.
What about parking in the new block?
The only parking provided in the new scheme will be five disabled parking bays; general parking will not be provided. This is not a decision by Riverside and it is in line with the net zero policies, set by the Mayor of London and your local authority, for new developments in Central London.
How will you understand my housing need and preferences for my new home?
We will be visiting every tenant to complete a housing needs survey. This is a detailed survey that will provide us with information on your personal need, preferences and aspirations for your home and estate.
Will elderly people get priority to ground floor flats?
All homes will be accessible on all floors of the development through the installation of lifts and level access to properties. The new development will have wide accessible communal areas in each block to accommodate all needs. We will ask for residents’ preferences when allocating new homes and will accommodate these preferences where possible.