Riverside will know whether a delay is to be expected approximately six months prior to the target completion date. In that instance, we will communicate this to the private landlord, and we will renegotiate the lease for your temporary homes with them if necessary. In case of any issues with your temporary home, Riverside will continue to have an obligation to find a suitable temporary home for you whilst the new block is being built.  

Mount Anvil will keep Riverside updated about the status of the project and they will let us know of any delays well ahead of the target completion date. In that instance, we will inform you of this well in advance and we will work with the private landlords to extend the leases for your temporary home.

Legal notices must be served at least two months prior to requiring vacant possession of the block in order to hand over the site to Mount Anvil and to allow construction to begin. Serving these notices is a standard process that every landlord must follow to gain vacant possession of a site and build new homes. Riverside will only apply to the court for an order requiring you to give up possession of your home as a last resort.

Riverside will continue to cover the rent for the temporary homes whilst Riverside and Mount Anvil will decide whether to go through the appeal process.

Riverside meet with A3 Relocation Solutions on a regular basis and we will raise this with them at our next meeting. We also have a new Lettings Coordinator, Riad Siddiqi who can assist you with this and can liaise directly with A3 Relocation Solutions going forward. You can contact Riad on [email protected].

You can apply for this payment after you move into your temporary home and your Resident Liaison Officer will support you with the application process.

Riverside will carry out property checks prior to you moving in to ensure your temporary home is safety compliant and in a good state of repair. If you have a concern about your temporary home, you can raise this with us and we will liaise with the private landlord to address it. Our new team member and Lettings Coordinator, Riad Siddiqi has also been appointed to support you with anything related to the move into your temporary home.

A professional clean will not be standard when moving into your temporary home, unless they are particularly dirty. We will inspect your home prior to you moving in to ensure they are in an acceptable condition.

Once you have accepted your property and the lease has been agreed with Riverside, we can arrange a second visit with the private landlord, when the property has been vacated and is ready to move into.

Riverside will discuss this one a one-to-one basis with you and will take into account your needs and circumstances before agreeing moving dates. We will also be liaising with the moving company that will be supporting you with your move, and we will arrange skip days to help you get rid of any unwanted items.

Over the coming weeks, we will have individual conversations with you to have a better understanding of the size of the storage required ahead of your move.

Riverside will cover these costs in the disturbance payment, which is separate from the Home Loss payment. We will provide more details on this in due course.

Once we finalise our internal processes and check the properties, residents will be able to move into their temporary homes. You will not need to wait until the planning decision is given.

We will need to discuss this with the private landlord first to make sure they are happy with this arrangement.

Each planning application is different, but it can take between 2-3 months to complete this process from the committee hearing date to receipt of the planning decision notice from the local authority, which essentially gives us permission to proceed with works. This process or timeframe will not affect the date of your temporary move from Friars Close.

Yes, we will write to everyone after the committee hearing to inform you of the decision by Southwark Council.

Yes, we will cover any increase in rent and service charge for your temporary home. We will remain your landlord throughout the temporary move process, and you will continue to pay your rent and service charge to us as normal.

Kalmars have been sending regular property bulletins and are on-hand to support you with your search; however, we do appreciate that there is a shortage of homes for rent in central London and it can be sometimes difficult to locate properties of a certain size within the search area. We encourage residents who have identified properties on alternative websites that meet their housing need to let Kalmars know as they can negotiate leases with private landlords on Riverside’s behalf.

Yes, Kalmars is exploring this option and they have been in conversation with developers who have homes for rent in the local area (including Elephant & Castle), conversations remain ongoing to negotiate the lease and we will update residents once we have more information to share.

The Council tax for the new development will be set by Southwark Council and we will provide further information on this as soon as this is confirmed. We want to reassure you that Riverside will cover any increase in Council Tax for your temporary home.

We have recirculated the details on how to book your appointment with the independent legal advisor. Riverside has agreed to cover the cost of legal fees for up to one hour’s work in relation to your temporary move. Any conversations that you have with the legal advisor will be treated confidentially and will not be shared with us.

Blackfriars Settlement are a local charitable organisation in London’s North Southwark that are looking to occupy the ground floor community spaces.

You do not need to sign up to access their services; please visit their website to find out more about the great work they do in Southwark.

We appreciate the challenges in trying to secure homes across London (not just in Southwark) that come with a parking space. Kalmars have listed some properties that come with parking, however they are hard to come by and we would urge you to consider looking at and offering on these properties, if parking is a top priority for you.

As you know, parking can come at a considerable cost and Riverside has a limited budget, we therefore urge you to look at those properties that come with free parking. If you find listings of suitable properties with parking on alternative search sites (such as Rightmove or Zoopla), please send those to Kalmars so that they can negotiate directly with the agents managing those properties.

No, you will not have to take the first property offered to you; Kalmars will work with you to identify a suitable property if you do not wish to take a property that you have viewed. However, we do ask that you are reasonable in the number of viewings you request and with have the intention to secure a property, the market is in high demand and properties are secured extremely quickly, therefore we urge residents to secure a suitable property as early as possible. Multiple viewings with no intention of securing a property is highly resourceful for the team and may be difficult to accommodate.

Please contact the team at Kalmars on 02079 407980 or via email at [email protected] to arrange viewings or enquire about any of the properties listed in their regular bulletins.

If you like a property you viewed and are happy to proceed with it, we will ask you to sign a separate agreement with us for this temporary home. Riverside will remain your landlord throughout the process, and you will continue to pay your rent and service charge to us as normal. You will also have access to free independent legal advice about the changes to your tenancies before moving to your temporary home, and your Independent Tenant Advisor will continue to support you during this process.

Although you will not be required to move out of your existing home until Southwark council grant us planning permission, it is important that you secure your new home as soon as possible as homes for rent in central London are difficult to come by. We don’t want residents to be in a position whereby you have not found a property at the point of receiving planning permission as your choice of temporary home may be more limited that it is now.

Kalmars and Riverside will continue to support residents with their property search; we will also be working with you individually to resolve any issues that are preventing you from securing your temporary home.

We would suggest that you look at homes that are either furnished or unfurnished depending on what is suitable for you. However, many of the homes for rent in the search area are partly or fully furnished, this means that you may wish to move your furniture into storage during your temporary stay, while we build the new block. Riverside will cover the cost of storing your items until such time that you are able to take them to your new permanent home. Please note that storage options will depend on an inventory of your items, the location may not be local and access to your items will be limited.

The deposit for each property is covered by Riverside. This deposit covers the cost of any damages incurred to the property and/or its furniture as part of the lease with the private landlord. An inventory is conducted when you secure your temporary property which records the condition of the property and its furniture. Any damages will be addressed with you by Riverside, excessive damage may result in Riverside recovering the cost from you.

Yes, Riverside will cover the cost of storing furniture; we will provide further details on this in due course.

Riverside will enter into a legal agreement with the private landlord that can only be ended in very limited circumstances; also, the duration of this agreement will be longer than the process of rebuilding the block. This will ensure better protection for you and your families once you move out of your existing home and, in the very unlikely event that this happened, we would support you to find suitable, alternative temporary accommodation.