Login / Register 
Menu
Calverley Close redevelopment FAQs
PrintOn this page you can find answers to questions residents of Calverley Close have asked us. For a more comprehensive guide to your most asked questions please click here.
Can you provide the timeline for noisy and dusty works?
Yes, we will provide this information in advance of works which might be particularly disruptive to neighbouring residents. Countryside will continue to issue regular newsletters throughout the construction process to update residents of what is happening in the future.
Are Countryside’s construction workers vetted?
Yes, Countryside carries out all relevant checks before offering employment to any workers. They have also signed up to the Considerate Constructors Scheme (CSC), which promotes high standards and accountability within the industry. This means that they must always follow a code of practice and are visited by an independent monitor who scores their performance.
Who is the approved contractor?
Countryside is the developer and main contractor; they will either carry out works themselves or outsource some elements of the work to specialist subcontractors who are appointed directly by them.
Who is responsible for security while works are ongoing?
Countryside is responsible for security on site for the duration of the build programme. The site boundary lines will be monitored by CCTV security cameras.
Will you have a construction holding bay for deliveries?
Yes, Countryside will make provisions for a holding bay where deliveries will be stored; this is likely to sit outside the site boundary.
We are concerned about sharing routes with construction traffic, what are you doing to minimise impact to residents with cars?
Countryside will ensure that all deliveries are booked in advance and managed by the Site Traffic Marshal; these will be restricted to working hours (Monday to Friday, 8am-6pm; Saturday, 8am-1pm).
How will homes be allocated? Who will get their first choice if two people want it?
Homes will be allocated as per the Local Lettings Plan for the development. Primarily this is based on your housing need and the phase that you are required to move in, lastly it will come down to the length of tenancy.
I want to downsize but there are not enough homes of the right size and I don't want to pay rent for an extra room I don't need.
Due to the continual change in housing need across the estate it is difficult to be able to accommodate all household changes. For those that wish to downsize and we don’t have a suitable property to offer, we will either offer you a home that is of the same size as your current home or, if possible, a smaller home that best meets your housing need.
What’s the moving day for each block?
We will provide you with regular updates as building works progresses for each phase, we will be given plenty of notice before your moving in date.
You mention decanting people, are we moving to a temporary home?
No, you will move only once to your new permanent home once built.
What if some of my existing items/furniture does not fit in the new home. Will they be replaced or compensated?
Although your Disturbance payments will cover the cost of moving, we will not be compensating you for items/furniture that does not fit. We will support residents as far as possible to ensure their existing items are moved and/or dismantled/reassembled in the new home.
Can I do a mutual exchange before moving in, and will I get any benefits from the regeneration scheme if I do?
You can mutual exchange before you move into your new home, however, it is important to note that you will not receive any additional benefits that relate to the regeneration scheme, such as removals costs or a Home Loss payment. You can consider mutual exchange at any time after you move into your new home.
Will I be charged for parking on the estate?
You will not be charged. If you informed us that you have a vehicle at the time we held the consultation on parking, you will be allocated a parking space within the new development.
Will there be enough spaces for visitors?
The parking design is in accordance with the requirements of Bromley Planners and the Greater London Authority (GLA). We will be providing spaces for the households who said they had a car when we carried out the parking survey. It is anticipated that all parking spaces will be allocated to residents living on the estate, so it’s likely that visitors will need to park elsewhere. We will be discussing the parking allocation and management strategy closer to the time of allocating you your new home.
How many electric charging points will we have in the car park?
Up to 25 of the 125 vehicle parking spaces (20%) will have use of an electric charging point, which can be increased to all the spaces in the future, subject to demand. One car club space will also be included in the total number of parking spaces.
The temporary car park is not next to where my new house will be, how can you guarantee that my car won’t be stolen?
We can’t guarantee this; however, the car park will be lit at night and our housing team can discuss any individual concerns with you in due course.
I have a disability and the temporary car park isn’t next to my property, have you considered my needs?
Riverside have listened to the individual concerns that have been raised about accessibility, and we will have conversations with those residents to address any specific concerns.
How can you guarantee that workers will not be parking on the estate?
Countryside has included this condition in the contract of employment with their construction workers and will monitor this closely.
Can you consider having a resident parking permit system in place, to prevent outsiders from parking on the estate?
We can consider this suggestion in respect of the parking areas which are situated on Riverside land; this will need further consultation with residents through Riverside’s housing team. The road leading into Calverley Close is owned and maintained by Bromley Council; this means that we have limited control in how this part of the road is managed, but we will raise residents’ concerns with them again.
I have a gas cooker. Will you give me extra money to replace it with an electric cooker?
You will be issued a disturbance payment when you move into your new home, this can be used to cover costs you may have because of the move. For those that have a gas cooker, we will gift you a new electric cooker. This will be installed before you move into your new home.
We were told that you will be providing white goods, is this still the case?
The offer of white goods was not included in the commitments Riverside made to resident before the ballot in 2021.
Do we have a choice on gas/electric cooker?
All new homes will have space for an electric cooker only. This forms part of the overall energy strategy for the new development to ensure the new homes are as energy efficient and environmentally friendly as possible. This is in line with the policies for new homes set by the Greater London Authority required as part of our funding arrangements with them.
The size of the new homes is a concern for me.
All the new homes will meet or exceed Greater London Authority’s size standards; we will be discussing home layouts in more detail at a separate event prior to households moving into their new homes.
We feel that you didn’t listen to the choices we discussed with the architects before the ballot.
Design options shared before or during the ballot were indicative and we have always specified that plans were subject to change during the planning process, managed by Bromley Council. We uploaded the layouts for the houses in the first phase onto our website and held a separate event to go through those and discuss any queries with you in summer 2024.
I have aids and adaptations in my property. An Occupational Therapist (OT) has recently carried out an assessment in my home. Can we have the same aids and adaptations’ specs we currently have?
Countryside will design your new home based on the information we hold on your needs, which will include aids and adaptations recommended in the OT’s assessment. Riverside will hold individual conversations with the residents concerned.
How about access around the house for wheelchair users?
The information we have on file for you from the Occupational Therapist’s assessment will be discussed with you and Countryside, so that they can design your new home based on your needs and required adaptations. Riverside will talk with you individually about this; you can also discuss any concerns directly with your Resident Liaison Officer, Mandy Rana.
If a tenant disagrees with the Occupational Therapist (OT) assessment or wants something different, what is the appeal process?
Riverside will design your home in line with your OT assessment. Home Independence are the specialist company appointed to assess your needs and will ensure your new home allows you live safely and independently. If you disagree with the assessment, you can contact the team to discuss your concerns.
The estate has been managed poorly. We have lost trust in Riverside.
We want to stress that Riverside continues to invest in, and maintain, the existing estate to ensure that it remains fit for purpose. Also, our plans for the future of your estate, which you voted in favour in the resident ballot, aim to tackle issues by providing quality, new homes fit for the future and with improved security.
Will service charge costs increase?
Service charges will be assessed on a phase-by-phase basis once we have progressed the design proposal relevant to that phase and agreed the new services to be provided.
For example, new lifts in all blocks will attract a service charge. Workshops will be held with tenants at a later date to discuss service charges and the level at which they will be set. We will work with you to ensure that service charge costs are kept affordable and represent good value for money.
How much will my council tax be?
The banding and cost of your council tax is set by the London Borough of Bromley.
How much will my rent be?
Existing rent levels for each unit size will remain the same. They will not increase as a result of the new development. If you are up-sizing, i.e. you currently live in a 2 bed property, and your housing need is a 3 bed, you will be allocated a 3 bed home in the new development and pay the existing social rent for that size property. The same would apply if you were downsizing or remaining in the same size property.