Managed services

Cosford PFI



The Cosford PFI was the first Housing PFI in England and Wales, as well as being a first for the Ministry of Defence (MOD). The contract was signed in 1999 for a 25 year term with the Defence Infrastructure Organisation. It was a flagship scheme for the MOD and has been an incredibly successful scheme.

Occupants are from the Defence College of Aeronautical Engineering at Cosford, Army Donnington and Royal Air Force at Shawbury in Shropshire . Riverside provide 125 service family homes at Donnington, Telford and 20 homes at nearby Market Drayton.

Riverside operate a Helpdesk  Office on the Donnington  site, which is operated by three permanent members of staff including an onsite repairs technician who helps to deliver a maintenance service.

 Riverside Office, 33 Kenwray Drive, Donnington, Telford TF2 7RZ

We’re changing our services in line with government advice on Coronavirus. Please see our Coronavirus update page for the latest information.

Report a repair: Report it directly to the Riverside Helpdesk Office on 01952 291989

Office Opening Hours are Monday to Friday 8am- Noon and then 1pm to 4pm. After 4pm, Weekends and Bank Holidays in the event of requiring an Urgent/Emergency repair only, please call the Riverside  Customer Service Centre on 0345 111 0000, 24 hours a day, 365 days a year.

Contact my Neighbourhood Housing Officer: Email [email protected], visit the Helpdesk Office or contact the Riverside Customer Services Centre on 0345 111 0000.

Make a complaint, compliment or suggestion: This can be done in person at the Helpdesk Office or via the Customer Services Centre on 0345 111 0000, If you would like to email your comment  please send to [email protected]. If your comment relates to a member of staff, please look in our “Meet the Team” section to find their line manager’s contact details.

We have recently modernised our Kenwray Drive office: please come and have a look if you haven’t already! We’re keen to make sure our residents feel comfortable and well-supported when they visit the office: in addition to updating the reception area, we have also built in new workstations so that our officers who work across more than one contract are able to work directly from the Cosford site and get to know the area.

Meet the Team

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Sharon Deol: Operations Manager

Sharon oversees the delivery of our contracts in Sandwell and Cosford. Contact Sharon by email to [email protected]


julie snellJulie Snell: Neighbourhood Housing Officer

Julie works exclusively on-site at the Kenwray Drive office, delivering high-quality housing management services to the residents of the two sites under the remit of the Cosford PFI. Julie has an extensive background and expertise in housing. She is supported by Mark Lloyd (Repairs Technician) and Samantha Hambrook (Customer Service Assistant). Contact Julie by email to [email protected].