Listening to customers, being accountable and using customer feedback to influence our services is at the heart of everything we do.

So, we’re developing a new customer influence and accountability framework which will ensure more customer scrutiny and influence than ever before.

That framework will replace the Riverside Customer Voice and the London Resident Panels – which were the main customers influence mechanisms in Riverside and One Housing Group respectively prior to our merger.

But don’t take our word for it; read our customer-led updates, written by customers, for customers:

• Our initial survey – January 2025

Our next update is due in early April.