After work has been completed
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Reporting a problem or fault
If we recently finished some work in your home and there’s a problem with something we installed, let us know as soon as you can by calling our 24-hour Customer Service Centre on 0345 111 0000.
Looking after the new items in your home
Visit our help and guidance page for tips on how to look after the new items we have installed in your home.
I want to give feedback on the service
We are committed to working with you to improve our services, and we value your feedback whether it is good or bad.
We’ll ask you to complete a short survey when we visit your home to check everything over after the work is finished.
Your feedback helps us understand how we can improve, so please let us know if you aren’t happy with the service, if we haven’t met your expectations or if you feel we haven’t met the standards set out on these pages.
Of course, it’s also nice to know when things have gone well! If you were happy with the service and would like to inform the team who worked in your home, please get in touch.
Join the Customer Panel
You can become a member of the Customer Panel to give your opinion on a wide range of housing issues and help us improve our services.
As a panel member, we will speak to you regularly about a range of issues. You can choose how involved you want to be, and we’ll send you updates on the surveys you take part in. Find out more here.