Annual Report for customers 2024

Here you can see how your rent helps us improve our services to you.

How we spend your rent

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How every £1 of rent is spent

how every £1 is spentAverage cost of managing your home

average cost of managing your homeAverage weekly net rent

£107.31 up by 17.7% compared to 2022/23

Value for money 

70.2% of you think your rent provides value for money compared to 71.7% in 2023

53.3% of you think service charges are value for money (54% in 2023)

Satisfaction and performance

average time taken to let empty properties 83.6 days

2.5% homes that are currently empty

86.4% appointments made and kept

86.4% of repairs were fixed at the first attempt (Riverside only excluding One Housing)

Please note figures are as at 31.3.24 or are for the reporting period of 2023/24