Here at Riverside we’ve always been committed to being open and transparent about our performance.

In this report we’ll set out some of our main performance measures to give you an overview of how we’re getting on.

Performance figures reported are for both Riverside and One Housing Group unless otherwise stated. This means comparisons with last  year’s figures should be made with care, when we published separate reports for Riverside and One Housing Group.

Tenant Satisfaction Measures (TSMs)

The TSMs have been introduced by the Regulator of Social Housing in England to assess how well landlords are doing in providing good quality homes and services. Below are a sample of our latest results.

Key Performance Indicators (KPIs)

On a quarterly basis, we publish eleven KPIs which tell you more about how we’re performing. These are the indicators that our customers told us they wanted to hear about regularly as they cover the areas that are most important to them.

To view our full TSM and KPI results and all our other performance information visit

• www.riverside.org.uk/performance
• www.onehousing.co.uk/about-us/our-performance/how-are-we-doing