Chief Customer Officer

Liz joined The Riverside Group as Chief Customer Officer in April 2025. Within the executive role, Liz will focus on shaping and implementing our customer strategy, enhancing customer experience and ensuring the delivery of quality services.

She is set to achieve this through leading our Homes and Communities, Customer Contact and Resolution, Home Ownership and Riverside Scotland teams – which together oversee tenancy management, income collection, complaints handling, allocations, customer engagement and compliance with regulatory and housing standards.

Liz is a passionate, energetic and inspiring leader known for championing customer focussed change.

She has 25 years experience of leading operational and enabling teams across both public and private sector, with her most recent role being Director of Customer Experience at the Department for Work and Pensions. Prior to that, she was Head of Household Claims for Direct Line Group.

Her career, so far, spans a wide range of roles from Operations and Customer Experience to Learning and Development, with a proven track record for developing people. She spent several years in senior roles, working closely with teams from executive level to front line.

Liz believes in bringing people together, unlocking the potential of every individual. She views leadership as a privilege and helps others to cast their shadows in an engaging and authentic way.  Liz’s outcome focussed approach enables teams to navigate complex challenges, in an ever changing world.

Outside of work, Liz likes to raise money for causes close to her heart and recently raised £15k for The Alzheimer’s’ Society in memory of her mum.