The journey to finding a new home with
Riverside can be confusing but we’ve put
together a simple step by step guide to make
finding your new home, a breeze.
Finally, welcome to your new home!
You will receive the keys to your new home along with copies of all the relevant safety certificates and agreements. We will take meter readings and pass these on to the suppliers together with your contact details to ensure you are set up straight away and don’t fall behind with payments. Your gas supply will be capped off in line with our Gas safety procedure so for homes with pre-payment meters you will need to get in touch with the supplier to get your utility account activated asap. Once this has been done you can call our customer service centre on 0345 111 0000 and we’ll arrange for an engineer to uncap your gas at a time convenient for you.