Rent a home

The journey to finding a new home with
Riverside can be confusing but we’ve put
together a simple step by step guide to make
finding your new home, a breeze.

Applying for a social housing tenancy

You apply for social housing through your local council, each council has its own process.

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Application complete and accepted

Once you have been accepted onto the CBL waiting list, there are only 3 simple steps.

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Contact from Riverside lettings team

Our Lettings Officers will usually contact you within 24-48 hours of an advert closing.

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Pre-tenancy & affordability checks

Before being made an offer you will need to complete some checks with the Lettings Officer.

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Accompanied viewing of your new home

We will invite you to meet with a Housing Officer to carry out an accompanied viewing.

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Tenancy sign up paperwork to complete

Once you have accepted an offer on your new home, we will ask you to sign your tenancy agreement.

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Finally, welcome to your new home!

You will receive the keys to your new home along with copies of all the relevant safety certificates and agreements.  We will take meter readings and pass these on to the suppliers together with your contact details to ensure you are set up straight away and don’t fall behind with payments. Your gas supply will be capped off in line with our Gas safety procedure so for homes with pre-payment meters you will need to get in touch with the supplier to get your utility account activated asap. Once this has been done you can call our customer service centre on 0345 111 0000 and we’ll arrange for an engineer to uncap your gas at a time convenient for you.