NEIGHBOURHOOD NEWS

Meet our Asset Officer

Asset Officer Andrew Tyczynski   What do you enjoy most about your job and why? The balance between being in the office and then ‘out and about’ surveying is one of the best parts of the job. I also enjoy meeting tenants and solving repair issues to their homes. What is your biggest work related

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NEIGHBOURHOOD NEWS

Pay your rent first at Christmas

Make sure you pay your rent and arrears on time over the Christmas period. The average person spends £350 on Christmas gifts, but you should prioritise your rent and utility bills – having a home is more important than any gift. • Factor in all your expenses and decide how much money you can afford

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NEIGHBOURHOOD NEWS

Ash Plantation plans unveilled

Residents in North Bransholme have been consulted on proposed improvements to Ash Plantation. The much-loved ancient woodland has more than 20 species of wildlife and more than 50 species of plants.   Improvements include: • installing a new perimeter fence • regular strimming and mowing of path edges • maintaining grass around the picnic area

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NEIGHBOURHOOD NEWS

Complaints and how we deal with them

Riverside received 1,636 complaints from 1 September, 2014 to 31 August, 2015. Of these 93% were resolved at the first stage, with 47% upheld, 17% partially upheld and 29% not upheld. A total of 7% were resolved at stage two, 3% being upheld, 2% partially upheld and 2% not upheld. Of the remaining cases, two

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