From May 2016, our responsive repairs service in the Midlands will be delivered by Evolve Facilities, part of Riverside, and will be based in Leicester.

Evolve already provides this service in Merseyside and Newcastle and expanding their operating area will help ensure consistent services are delivered to all our customers across the country and result in improvements to the quality of service delivery.

Although Evolve is part of Riverside, they will be subject to same level of scrutiny as external contractors. They
will be managed through performance indicators, feedback from customers and overall performance.