Improvement & repairs

Get the help you need at home to make you feel more comfortable and Secure.

Aids & adaptations


What is an adaptation?

Long-term illness or disability may mean you or a family member need a few things changing around your home. An adaptation could make a big difference to your comfort and quality of life.

An adaptation is a piece of equipment, extra fitting or alteration including:

  • Grab rails and hand rails.
  • A walk-in shower.
  • An over-bath shower.
  • Widening doorways.
  • Door entry systems.
  • Hoists or lifting equipment.
  • Specialist bathroom equipment.
  • Access ramps.
  • Vibrating smoke alarms.
  • Lever taps— low level kitchen units.

Aids and Adaptations

Our commitment

We use specialist contractors to carry out all our adaptation work and have money put aside to pay for these.

Our commitment means that we will:

  • Support as many customers as we can by working with other organisations to find extra funding.
  • Find out if you are satisfied with the work.
  • Service stair lifts and hoists every 12 months.
  • Aim to complete all adaptations within six months of your request being approved.

How we can help

We want to meet your needs and make your home as suitable as possible and need to consider a number of things before making a decision to go ahead, such as whether there is a recognised need for the adaptation.

Sometimes we are unable to make the changes you request. It may be that the work is too expensive or it could affect the structure of the house and make it unsafe.

In these cases, we could help you move to a suitable alternative home and would make every effort to make sure you are happy with the outcome.

What we cannot do

There are certain things that we are unable to do:

  • Remove existing adaptations unless recommended by an Occupational Therapist.
  • Remove stair lifts to install carpets, furniture, etc.
  • Pay for medical evidence.
  • Flag patios or gardens.
  • Install central heating as an adaptation.

How to apply

You can apply for an adaptation to your home by contacting us. We will acknowledge receipt of your application within 10 working days.

If there is a lot of work needed, we will arrange a visit to your home within a further 10 working days.

For some major adaptations, you may need an assessment from an Occupational Therapist, which you can request by contacting your local authority.There is usually high demand for the service and the average waiting time is three to four months. 

What happens next?

This depends on the type of adaptation. Requests are given priority according to size, urgency and cost.

  • General adaptations

These are adaptations costing under £500 like handrails and access ramps.You can complete a short self-assessment form to request the work.

What happens next?

Once we have all the information we need, we can usually provide general adaptations within 15 working days.

  • Larger adaptations – urgent

These are where an Occupational Therapist recommends the work because there is a potential danger to someone, or independent living is not possible.

What happens next?

We will assess the cost, then make a decision on whether we can do the work within 20 working days.

  • Larger adaptations – non-urgent

These are adaptations that cost over £500, like low-level kitchen units and widening doorways. There is a high demand for these adaptations, so if they are not urgent, we do them in date order. We will keep you informed at every step of the process.

What happens next?

Step 1: We receive an Occupational Therapist’s or doctor’s report. We will write to you within 10 working days to confirm we have received it.

Step 2: We will visit you to talk about your needs and the options available. This will happen within 10 working days of sending the letter in Step 1.

Step 3: We will carry out a survey and estimate the cost of the work. Your request will then be added to a waiting list and considered in date order. High demand and available resources mean it may be a while before you hear anything. Please be patient as we will contact you.

Step 4: You will receive a letter telling you the name of the contractor who will carry out the work and when it is due to start.

Step 5: Once the work is completed, we will ask you to complete a short survey to tell us all about it. This is really helpful for us to improve our services in the future.