Scrutiny panel
PrintCustomer scrutiny panels take an in-depth look into the services Riverside provides.
Acting independently of Riverside, these customer-run groups aim to analyse those services and ensure they are doing everything possible to support customers.
They can make recommendations for change and improvements and ask Riverside colleagues to attend meetings so they can explain more about how services work.
Riverside needs scrutineers to give us feedback and recommendations so we can improve.
If you are interested in being involved in scrutiny, we would love to hear from you. Please contact the Customer Involvement & Engagement team at [email protected]
Scrutiny panel reports
Scrutiny reports
- ASB Good Practice Sharing Report 2022 Download
- ASB Findings and Recommendations Download
- Building Safety Customer Communications Report 2024 Download
- Building Safety Customer Communications Findings and Recommendations Download
- Complaints Handling Summary January 2020 Download
- Customer Journey - Planned Maintenance Download
- Damp and Mould Scrutiny Report 2024 Download
- Damp and Mould Scrutiny – Short Summary Download
Progress reports
- Complaints Handling - Progress report August 2020 Download