Some work that we carry out or services we provide for an individual resident fall outside what is covered by our management fee. We are allowed to charge a fee to cover our costs of doing this work, in the same way as other Landlords and Managing Agents.

For example, the work we carry out in handling the re-sales of properties, approving home improvement requests or serving legal notices can be charged for. When you request duplicates of information that we have already provided, such as audited accounts, a charge can also be made.

Any administration charge can be challenged by leaseholders through the First-tier Tribunal (Property Chamber). The challenge can be made before or after it is paid.