Our Scrutiny Panel has been looking at how we deal with empty homes, producing a report for our board featuring 21 recommendations. The independent group of tenants can look at any area of service delivery that they choose, this time focusing on why some empty homes take so long to re-let. The findings included: delays

Riverside has produced an action plan that we hope will improve customer satisfaction, as well as our performance, in Longtown. Our new neighbourhood planning process, which is being piloted in Cumbria, looks at services, performance and customer priorities at a local level. Actions so far from the Longtown Neighbourhood Plan have included: holding three consultation