Context
The next three years will see us complete a period of purposeful consolidation as we progress our integration journey following the single biggest growth step in the Group’s history.
We want to ensure that we reap the full benefits of this growth for our customers, as we continue to build a resilient business better able to serve future generations.
A changing world
In developing this plan we have taken a long, hard look at the world we operate in, thinking about issues like:
The impact of the cost-of-living crisis on our customers and colleagues.
Ever tighter regulation, with new consumer standards on the way.
The ongoing crisis in housing affordability and homelessness.
The impact of increasing costs for Riverside and rent caps that Government has applied.
A changing Riverside
We’re now a much bigger organisation, operating across a wider geography with a much more diverse customer base.
We now operate in more than 175 Local Authority areas.
Nearly 1 in 5 of our households are from ethnic minorities – more than double that in London, the South and Midlands.