Highlights from the previous Corporate Plan (2020-23)
Over the past three years we have:
Developed c2,800 homes across a range of tenures, the vast majority of which are affordable (c80%).
Achieved the Gold Award under the Armed Forces Covenant Employer Recognition Scheme and helped to shape the national Veterans’ Strategy.
Grown our portfolio to more than 76,000 homes following the successful merger with One Housing.
Worked with customers to enhance our digital offer that now includes a dedicated app, chatbot and live webchat facility that will enable us to resolve queries more quickly and effectively.
Grown as one of the leading providers of care and support services, with more than 12,000 units of accommodation for people with a wide range of needs.
Totally re-shaped the ways in which we work, with a successful transition to a flexible Smart Working model based on the key pillars of collaboration, communication, community and connecting.
Progressed major regeneration plans in London, where we have secured resident support to deliver c1,000 multi-tenure replacement and new homes over the next 10 years across a number of sites, and Runcorn, where plans are in place to deliver over 400 homes as part of a wider long-term neighbourhood renewal initiative.
Established the Group’s first ‘Climate Responsibility’ strategy, setting out the steps we will take as part of a long-term commitment to play our role in tackling climate change through reducing carbon emissions associated with our housing stock and operations.