Corporate profile

Our pledges

Over the next three years…

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    We will deliver better services for customers, protecting rents and tenancy rights.

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    We will make sure that there is a louder customer voice, with residents able to take part in our Boards and committees, and better able to hold us to account.

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    We will invest nearly £1 billion in improving and repairing homes over the next five years, with a focus on fire and building safety, warmer homes and regeneration. We will also build more new affordable homes.

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    We will improve care and support services for older people, those with complex needs and people who are homeless.

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    We will improve the livelihoods of customers and build stronger communities, providing better opportunities by investing in employment support and money advice.

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    We will keep our promises and make sure you can hold us to account, publishing a report each year on how we are delivering these pledges.