Value for money and efficiency

We will drive down costs to achieve our objectives with the least amount of expenditure on resource and minimising wasted time, money and effort.

Equality, Diversity and Inclusion (EDI)

We will promote a culture where both customers and colleagues are treated fairly and with dignity and respect, ensuring that we are honest and transparent.

People

We will build upon our existing commitment to improve our colleague experience, becoming an attractive employer of choice where people feel empowered to perform at their best.

Data and information

We will improve the definition, capture and quality of data we hold through well-governed processes that will provide the foundation for more informed, better decision making.