By Michael Gill, Care and Support Service Manager and Co-chair of our LGBT staff network At Riverside we truly champion diversity and inclusion. As Co-chair of Spectrum, the LGBT staff group I believe I have particular focus – to create the fairest and most welcoming environment for our LGBT colleagues from start to finish. That,

Riverside are delighted to announce that ahead of the Homes for Cathy conference, we have signed up to the Homes for Cathy commitments. Homes for Cathy is a national group of housing associations working together to end homelessness. There are nine commitments around preventing and ending homelessness which members sign up to and these have

By Rachael Robinson, Universal Credit Manager We have joined forces with the Department for Work and Pensions (DWP) to encourage landlords to support their customers as they transition to the full service of Universal Credit. While a lot of the responsibility in both applying for Universal Credit and managing their finances lies with the customers

At Riverside, our commitment is to create meaningful volunteer opportunities that benefit our customers, the communities where they live and the services we provide. On International Volunteering Day, our National Volunteering Manager, Lee Bailey, looks back at the way the service has developed over the last 12 months. In April, after months of working with

We’re really excited to be celebrating our 90th birthday this year. Having reached such a fine age we’re doing lots of things to celebrate this landmark year – including our Ladders of Aspiration scheme. The Ladders of Aspiration scheme is a way for us to help you achieve an educational or professional goal to assist your

Customers already using online rent accounts have been busy helping us test and improve our new online service offer. This allows you to view your rent and charges account, report repairs, plus book, change and cancel repairs appointments – all online, anytime, on any device. With more to come! How do I get it? You’ll

In our last update, we told you about how we’re transforming our repairs and maintenance services, and investing even more in your safety and comfort. Here’s how we’re getting on. Transforming our services has involved restructuring some of our teams. The new Asset Services team went live in November, with the aim to keep customers

It’s vital to budget to make sure you can pay your rent, bills and day-to-day expenses. Here’s some tips… Your most important bills Payments like rent and Council Tax can’t be avoided. If you don’t pay, it’s likely that you’ll end up in court, so you should make these bills a priority. Other bills Could

We are aiming to do 90 good deeds for our communities during our 90th year to create a lasting legacy.  Our staff each get two volunteering days and some have already used theirs to help communities, like the team pictured here pitching in at our Greenfield retirement living scheme in Hull. Do you have a