Riverside offers a range of care and support services designed to help vulnerable people leave hospital sooner and recover in their own community. This includes care navigation and co-ordination, intermediate care accommodation, home preparation services, telehealth care monitoring and care at home. These service elements can be combined to tailor each service to the needs of commissioners and their communities.
Care Navigation and Coordination
Skilled professionals, our care navigators, work alongside the customer to identify and remove barriers causing extended stays in hospital. They provide access to services that ensure independence can be managed in the long term, supporting timely hospital discharge. They also ensure the best network of health, social care and informal support is in place for the patient, preventing readmission in both the short and long term.
Although not in need of the medical care provided in hospital, there are some people who are unable to be discharged, as their home may not be suitable or there is insufficient community support available. Riverside provides specialised, short-term accommodation that bridges this gap. For individuals leaving hospital we can offer fully-furnished, fully adapted accommodation with 24-hour onsite care. Our emphasis is always on getting home and our specialist housing accommodation is Disability Discrimination Act compliant.
Home Preparation Service
Our Home Preparation Service team can undertake a range of simple, practical tasks that are not eligible for adult social care funding, but can make the difference in getting patients back home. Alongside fitting fire alarms and smoke detectors, moving furniture such as beds and changing bulbs, trained staff can also undertake minor adaptations to the home such as fitting hand-rails and grab-rails, changing taps and handles, and installing door entry intercoms and key safes.
Care at Home
Riverside is able to provide short term care and support that allows patients to return home while longer-term arrangements can be made. This can include help to attend appointments, assistance with medication, simple shopping, cooking and cleaning tasks, as well as personal care. Transport is also available
Supporting Primary Care
Our teams can also help reduce pressure on Primary Care by minimising inappropriate appointments, and reducing the need for further appointments as the patients’ needs are more fully met. Our skilled support workers can either co-locate with Primary Care Services or receive referrals direct from the practice, and will work with the patient to ensure holistic recovery.
Care Quality Commission
Those services offering a regulated activity under the Health and Social Care Act are registered with the Care Quality Commission.