Improvement & repairs

Don’t let mould take over your home. Tackle condensation and damp with our handy tips.

Dealing with condensation


Condensation is by far the most common cause of damp and mould related problems that are reported to us across Riverside. But there are ways we can help stop these issues before they even happen.

Dealing with Damp

What is condensation and mould?

Condensation happens when moisture in the air comes into contact with a cold surface, like a window or a window sill, and water droplets appear.

If these surfaces are left wet, the water droplets can soak in and cause mould to grow. If you already have mould in your home, scroll down this page for advice on what to do.

Did you know? The average household produces up to 17.5 litres of moisture every day. Here are some tips to reduce condensation, prevent other problems and look after your home.

Reducing condensation in your home

There are three ways to reduce and prevent condensation and mould in your home – by reducing moisture, ventilating your home and maintaining the temperature. Here are some quick tips for how to do this.

How can I reduce moisture?

  • Use lids on pans when you’re cooking. This also helps to cook food quicker, saving you energy and money
  • Dry washing outdoors if you can. If you can’t, use a clothes rack in the bathroom with the door closed and a window open or the extractor fan turned on
  • Avoid drying clothes on radiators or heaters
  • When running a bath, put a small amount of cold water in first before running the hot tap.

How do I ventilate my home?

  • Keep a small window ajar and open trickle vents. This will keep air circulating in your home
  • Make sure you ventilate kitchens and bathrooms by opening windows or using extractor fans
  • Keep the doors to the kitchen and bathroom closed when you’re using them. This prevents damp air spreading through your home.
  • Don’t block air vents or restrict air circulation.

How can I maintain the temperature?

  • Keep your heating on a low setting throughout the day – around 18-21 degrees will help control condensation and should reduce your heating bills
  • Keep doors of unheated rooms open to let heat circulate
  • Avoid using bottled gas or paraffin heaters

I already have mould in my home. What should I do?

Small areas of mould (e.g. in the shower) can be easily removed using a mould-removing wash. You can find these in most supermarkets and DIY shops.

If there is a larger build-up of damp and mould (e.g. on the walls), report it to us as soon as possible so that we can treat the problem quickly. This will help us prevent further damage to your property and stop you from getting sick.

You can do this by reporting a repair.

What can I do to reduce frost?

During winter, the cold weather can not only affect your health but also your home. When water freezes there is a chance it can freeze your pipes.

Frozen pipes can cause major problems as they can burst and flood into your home from a sudden increase in water so it’s a good idea to think about how to prevent it!

Pipes are most likely to freeze in unheated rooms, outhouses and attics, as well as those pipes that are hidden at the back of cupboards.

If you have any uninsulated pipes in these areas, get in touch with us and we can send one of our experienced surveyors to your home.

Pipes that are visible do not generally need to be insulated as they benefit from being exposed to warm air that circulates around the room.

Here are some simple ways to keep water pipes from freezing:

  • Run your taps frequently to get water flowing. Moving water is less likely to freeze.
  • Use the Central Heating when you can.
  • Leave room doors open to allow warm air to circulate.

What if I do get a frozen pipe, what should I do?

  • Turn off the water supply by the main stop tap, this is usually under the kitchen sink or where the service pipe enters your home.
  • Switch off the central heating.
  • Protect everything around the pipe such as any domestic appliances.
  • Use a hot water bottle to carefully melt frozen pipes.

Protecting your home

Severe water leaks can cause hundreds of pounds worth of damage to your home and personal belongings. If you don’t already have home contents insurance we suggest you try and set this up in case of an emergency.

Take a look at our ‘Getting insurance for your home’ page for extra help if you need. We have teamed up with insurer Royal & Sun Alliance to offer a low-priced insurance deal just for our customers!