Every person who holds a tenancy or a leaseholders agreement with Riverside is a member of Riverside Customer Voice. The work of Riverside Customer Voice is led by an executive group that we consult with to get your views heard and make changes to our policies and procedures. The executive has customer representatives from across

With a summer of rain and some low temperatures, it’s no wonder three in 10 of us have already switched the heating on. Recent media reports suggested that eight million households flicked the switch as early as August – a move that’s sure to push up annual energy bills. And with winter not far off,

Some customers have contacted us to ask us about Voluntas and what they do. They’re a professional, accredited research company and help Riverside carry out confidential telephone surveys with you about the services you receive from us. The results are anonymised. Voluntas help us with: The customers’ satisfaction survey (known as STAR), which focuses on

On Starts at Home Day, Riverside celebrates young and older residents coming together to support each other and forging new friendships as a result of Riverside’s unique extra care housing model. Jess Hoodlass, 24 and Mike Coombs, 60, are a strong example of how intergenerational living can support residents’ lives, helping to combat isolation and

An historic sandstone arch that adorned a miner’s social club in Washington is now back home where it belongs. The Washington Colliery Welfare Hall and Institute was the hub of the community when it opened in 1931 until it was turned into a nightclub in the 1980s.   The site on Spout Lane became an

Riverside, developer Esh Living and Carlisle City Council have teamed up with Carlisle College to deliver job training opportunities in construction for local students in Carlisle. Training will take place at the new development on Beverley Rise, Harraby in Carlisle which will deliver 50 affordable homes.  It will be managed by Riverside subsidiary Impact Housing

Veterans at a supported housing service in Teesside met with Jeremy Corbyn and shared their experiences of being homeless to mark Armed Forces Day. The Labour leader toured Hardwick House, a supported housing service run by housing association Riverside which has 20 self-contained apartments for ex-service personnel who are homeless or at risk of sleeping

Veterans at Riverside’s The Beacon in North Yorkshire are developing new cookery skills which are helping to boost their confidence as well as tackling feelings of social isolation. Over the last few years, residents at The Beacon have had the opportunity to learn how to cook and bake in the Veterans Artisan Bakery with the

A Sefton couple’s lifelong love which began when they met on a bus in the 1950s is being celebrated as they reach their 65th wedding anniversary. It was love at first sight for Jim and Margaret McNally when he caught sight of her on a bus in May 1952 in Liverpool city centre, and two