Safety & support

Safeguarding customers is paramount to Riverside as we believe that every person, adult or child, has the right to live without fear or abuse in their own homes and communities.



Safeguarding customers is paramount to Riverside as we believe that every person, adult or child, has the right to live without fear or abuse in their own homes and communities.

We aim to support those who are at risk of abuse and neglect, to do this we must look out for signs and indicators. We work in a person centred way by promoting empowerment and managing risk appropriately.  This means treating customers with dignity and respect, seeking their views, supporting them to make choices and take decisions for themselves, so they can live as independently as possible.

What is Abuse and Neglect?

To abuse someone is to treat them badly.  To neglect someone is to fail to care for them.  An action or a failure to take action that causes someone harm.

It might be a single act or repeated act, it could be intentional or due to a lack of understanding and it might also be a crime.

Unfortunately abuse can be caused by anyone; a partner, friend or neighbour, a paid or volunteer carer, other customers, someone in a position of trust or a stranger.

Types of Abuse

Physical Abuse – this includes assault, hitting, slapping, pushing, misuse of medicines, restraint, or inappropriate physical actions

Sexual Abuse – this includes rape, indecent exposure, sexual harassment, inappropriate looking and touching, sexual teasing or suggestion, sexual photography, subjection to pornography or witnessing sexual acts, sexual assault, sexual acts to which the person has not agreed or was pressured into agreeing to.

Emotional / Psychological Abuse – this includes verbal abuse, humiliation, cyberbullying, the use of threats of harm or abandonment, deprivation of contact, blaming, controlling, intimidation, coercion, harassment, isolation or unreasonable and unjustified withdrawal of services or support networks.

Using inclusive language – Often, the use of inappropriate language and terminology can make others feel excluded – wherever possible our staff will avoid jargon and use appropriate and inclusive language to ensure customers and colleagues feel included.

Financial or Material Abuse – this includes theft, fraud, internet scamming, coercion in relation to the persons’ financial affairs or arrangements and the misuse of property, benefits or possessions.

Neglect and acts of Omission –  including ignoring medical, emotional or physical care needs, failure to provide access to appropriate health, care and support, educational services or the withholding of the necessities of life such as food, medication and heating.

Self-Neglect – this covers a wide range of behaviour such as neglecting to care for one’s hygiene, health or surroundings and includes behaviours such as hoarding

Discriminatory Abuse – including forms of harassment, slurs or similar treatment because of race, gender and gender identity, age, disability, sexual orientation or religion.

Organisational Abuse – including neglect and poor care practice within an institution or specific care setting such as a hospital or care home or in relation to care provided in the person’s own home.  This may range from one off incidents to on-going ill-treatment and can be through neglect or poor professional practice as a result of the structure, policies, processes and practices within an organisation.

Modern Slavery – encompasses slavery, human trafficking, forced labour and domestic servitude by Traffickers and slave masters using whatever means they have at their disposal to coerce, deceive and force individuals into a life of abuse, servitude and inhumane treatment

Keeping safe online

When we think of keeping safe online we think of children and young people and adults with learning disabilities  With our growing use and dependence on technology particularly from the start of the pandemic this is more true than ever before. However other groups of people may be affected by being online – such as scams and online dating. Find out what digital safeguarding is and how to keep yourself safe online here.

Get in touch and report it

By reporting abuse you may also prevent it happening to someone else.

If you think you or someone you know is being abused or is at risk of abuse, please report it.

You can report any abuse in a number of ways:

  • Talk to a member of Riverside Staff
  • Telephone Riverside CSC – 0345 111 0000
  • Contact the Safeguarding Team at the local authority (information available on local authority website)
  • If a crime is being committed or an emergency please call 999

Safeguarding Children

If you’re worried that a child or young person is at risk or is being abused contact the children’s social care team at their local council.

You’ll be asked for your details, but you can choose not to share them.

Call 999 if the child is at immediate risk, or if you think a crime has been committed

Contact the NSPCC if you want to discuss your concerns and get advice.

NSPCC (for adults)
Telephone: 0808 800 5000
Find out about call charges

ChildLine (for children and young people)
Telephone: 0800 1111 (free)

The ChildLine number won’t show up on your phone bill if you call from a landline or from most mobile networks.