We’re pleased to confirm that the essential upgrade to our IT systems is now complete.
If you’re a former One Housing Group customer and are waiting for an activation email to sign up to My Riverside, that should be coming to you soon.
Because we had to run an “emergencies-only” service over the weekend, we are seeing high volumes of calls. So, if you do have a non-emergency issue to report – and you already have an account – why not try reporting it online via My Riverside?
Finally, thank you so much for your patience over the weekend and with the higher than usual waiting times this week. We had a low number of calls of the weekend which helped us to finalise this huge project effectively. We expect call waiting times to normalise soon.
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The quickest and easiest way to report a repair is via our My Riverside app.
Is it an emergency?
Call us immediately on 0345 111 0000.
If you’re a former One Housing customer call us on 0300 123 9966.
If you’re not sure, find out what we class as an emergency here.
Reporting a communal repair
You can do this via My Riverside or you can fill out our simple online form here.
