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Riverside and WPS partner to deliver £72m energy efficiency upgrade to thousands of homes
Riverside has appointed WPS, part of The Wates Group, to deliver a landmark £72 million retrofit programme that will make over 3,000 homes warmer and more energy efficient. The initiative is backed by £36 million from the Government’s Warm Homes Social Housing Fund (Wave 3), which Riverside is match funding. The three-year programme will deliver
Read moreRiverside welcomes Tracy as our new Customer Board Member
We’re delighted to welcome Tracy Thomas to the Riverside Group Board as our new Customer Board Member, effective from 1 August 2025. Tracy, a longstanding resident – first with One Housing and now with Riverside – succeeds Olwen Lintott, who recently retired after nearly seven years of dedicated service. We thank Olwen for her invaluable
Read moreMy Riverside further update – message from Liz Fairburn, Chief Customer Officer for former One Housing Group customers
We’ve faced some technical challenges since the moving customers from My One Housing to My Riverside last weekend and we’re extremely sorry if that has affected our service to you over the past week.
Read moreEmergencies only service from Friday 13 June to Monday 16 June while we upgrade services
Between Friday 13 June to Monday 16 June, we’re upgrading services so we can resolve your queries more efficiently and effectively. These changes will bring all our customers on to the same services. As a result of these upgrades, we will be able to offer an ‘emergencies only’ service so we want to give you
Read moreScam awareness in focus
With malware attacks, cyber security and data safety in the news – it’s vital we’re all scam aware. So, we’ve compiled a list of official advice resources which you may find helpful. Citizens Advice bureau provide a range of helpful advice The Government’s Stop, Think Fraud campaign – also provides help on staying ahead of
Read moreSupporting our customers to fly high with Barclays Digital Wings
Riverside is excited to announce a new partnership with The Barclays Digital Eagles to provide an innovative online platform to help our customers improve their digital skills. The Barclays Digital Wings portal has over 75 courses available, covering an array of topics that are designed to give people practical digital skills in bite sized chunks.
Read moreRiverside Customer Voice dissolved at AGM
Members of the Riverside Customer Voice (RCV) have voted to dissolve the entity, paving the way for the creation of a new customer influence and accountability framework, designed to give customers more opportunities than ever before to influence our services and make them better. The decision was taken at the Annual General Meeting of RCV
Read moreFantastic response to engagement survey
3821 people have responded to the Resident and Customer Task and Finish Group’s recent survey on customer engagement opportunities at Riverside. The group thank all of you for taking the time to fill it in. The survey – designed by customers, for customers – was sent out in January via email and by post and
Read moreLondon Scrutiny Panel Report
The Riverside London (One Housing) Residents Scrutiny Panel have completed their report on the Resident Voice inspection and here are their findings: Thank you to everyone who returned our survey about this. It provided the evidence needed to see what Riverside needs to do to involve more residents. We asked you how One Housing was
Read moreRiverside and Bellway London hold topping-out ceremony at regeneration project in Lambeth
A topping-out ceremony has been held to mark a key milestone at a regeneration project in Lambeth that will create a community of more than 400 new homes. The event took place on Friday 7 February at Arbour Square, the 441-home development which is a joint venture between social housing provider The Riverside Group and
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