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Riverside and its customer champions have warmly welcomed the Government’s new social housing charter.

Published this month, a white paper entitled “The Charter for Social Housing Residents” sets out to make major reforms to support housing customers in England. Drawn up in consultation with social housing customers, it pledges to reform the Regulator of Social Housing and Housing Ombudsman which regulate the sector, bring in more accountability through an
Read moreMaking a difference – Working with Riverside’s Board
Richard Nichols, Riverside Customer Voice Executive talks about how he became a board observer after contacting Riverside about a problem he had experienced. I initially found out about Riverside Customer Voice (RCVE) when following up on a problem I had experienced, which I considered to be poor customer service. Whilst accessing the company website I
Read moreRiverside recognised for resident safety work

This month, Riverside was named as a winner in Inside Housing’s Resident Safety Campaign awards. The magazine, which reports news, features and analysis on the housing sector, runs the Resident Safety Campaign every year to celebrate good practice from social landlords and spread good practice. The campaign aims to shine a light on organisations that
Read moreMeeting and consultation online
Victor Andrews, Chair of the Riverside Customer Voice Executive (RCVE) talks about how the RCVE have been working through the Covid-19 pandemic. Continuing to work on the behalf of all their members of the Riverside Customer Voice – you all Riverside customers and leaseholders.
Read moreInformation for residents following the fire in Barking – your questions answered.
Statement about the fire in Barking The fire in Barking was at a development built by Bellway, and this is worrying. Is Riverside going to continue working with Bellway in Lambeth? We completely understand your concerns and we want to reassure you that the safety of you and your family is our absolute priority.
Read moreCoronavirus – information for customers
We appreciate what an uncertain and worrying time this is for our customers across the country. We are continually monitoring Government advice and as a result have introduced a number of changes to our services. This is to ensure we minimise risks to the health and safety of our customers and staff whilst also trying
Read moreNew £50K Community Chest Fund launched to support good causes and Coronavirus crisis in Runcorn
As part of Riverside’s commitment to invest £20m in the Halton Lea area of Runcorn over the next 10 years, we’re launching a new £50,000 fund – Community Chest 2020. The fund is available to voluntary organisations and charity groups to help enrich lives and help build stronger communities in the area. In light of the current
Read moreRuncorn children put their best foot forward with a little help from Riverside
Hundreds of Runcorn children are putting their best foot forward and walking to school thanks to a new community project. The partnership, between Living Streets– the UK charity for everyday walking – Riverside and local schools, is part of Riverside’s £20m, 10 year commitment to regenerating the Halton Lea area. It means the school children
Read moreRiverside acquires homes from Hyde Group in Kent
Riverside has today confirmed the purchase and took over the management of 401 homes in the South East of England The acquisition of the 401 of homes, which are spread across the Ashford, Canterbury, Dartford, Maidstone, Medway, Towns, Swale and Tunbridge Wells areas of Kent, follows a successful bidding process and consultation period with residents.
Read moreRiverside acquires 1175 homes from Clarion Housing Group in Newcastle and South Shields

Riverside has today confirmed the purchase more than a thousand properties in the North East of England. The acquisition of the 1175 homes, in Newcastle and South Shields, follows a successful bidding process and consultation period with residents. The homes are a mixture of general needs housing as well as some retirement and supported living
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