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Riverside and its customer champions have warmly welcomed the Government’s new social housing charter.

Published this month, a white paper entitled “The Charter for Social Housing Residents” sets out to make major reforms to support housing customers in England. Drawn up in consultation with social housing customers, it pledges to reform the Regulator of Social Housing and Housing Ombudsman which regulate the sector, bring in more accountability through an

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Making a difference – Working with Riverside’s Board

Richard Nichols, Riverside Customer Voice Executive talks about how he became a board observer after contacting Riverside about a problem he had experienced. I initially found out about Riverside Customer Voice (RCVE) when following up on a problem I had experienced, which I considered to be poor customer service.  Whilst accessing the company website I

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Riverside recognised for resident safety work

This month, Riverside was named as a winner in Inside Housing’s Resident Safety Campaign awards. The magazine, which reports news, features and analysis on the housing sector, runs the Resident Safety Campaign every year to celebrate good practice from social landlords and spread good practice. The campaign aims to shine a light on organisations that

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Meeting and consultation online

Victor Andrews, Chair of the Riverside Customer Voice Executive (RCVE) talks about how the RCVE have been working through the Covid-19 pandemic. Continuing to work on the behalf of all their members of the Riverside Customer Voice – you all Riverside customers and leaseholders.

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Coronavirus – information for customers

We appreciate what an uncertain and worrying time this is for our customers across the country. We are continually monitoring Government advice and as a result have introduced a number of changes to our services. This is to ensure we minimise risks to the health and safety of our customers and staff whilst also trying

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Runcorn children put their best foot forward with a little help from Riverside

Hundreds of Runcorn children are putting their best foot forward and walking to school thanks to a new community project. The partnership, between Living Streets– the UK charity for everyday walking – Riverside and local schools, is part of Riverside’s £20m, 10 year commitment to regenerating the Halton Lea area. It means the school children

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Riverside acquires homes from Hyde Group in Kent

Riverside has today confirmed the purchase and took over the management of 401 homes in the South East of England The acquisition of the 401 of homes, which are spread across the Ashford, Canterbury, Dartford, Maidstone, Medway, Towns, Swale and Tunbridge Wells areas of Kent, follows a successful bidding process and consultation period with residents.

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