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Riverside volunteers step up to tackle COVID-19

Grace Connor, who works with Riverside’s Business Development team covering the Midlands and South West, immediately stepped up to make calls from her home in Northamptonshire. Riverside contacted 7,500 customers, including 99.5% of Retirement Living residents aged over 55, with Grace making contact herself with more than 250 people.

More than 210 frontline and back office colleagues have stepped up to volunteer to provide extra support for Riverside’s customers to combat the impact of COVID-19. Riverside has developed its Volunteer Support Scheme to assist its frontline teams to respond to the threat of COVID-19, with a focus on additional help for vulnerable customers such

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The Universal Declaration of Human Rights turns 70

By Jenny Crocker, Care and Support Service Manager On 10 December in 1948, the United Nations’ General Assembly set out the Universal Declaration of Human Rights, a common standard to affirm the basic rights and freedoms of all human beings. It sets out human rights to be universally protected. In 2009 it received a certificate from

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Sisters first Christmas together in nearly 70 years

Riverside...Sisters living together at Riverside's Ivy Court St. Helens. From left. Jean Cook, age88 Irene O'Donnell age86 and Annie Walker age 83.

This festive season is a magical time for three sisters in St Helens who will be spending their first Christmas under one roof after nearly 70 years!   It’s been a while since sisters Jean Cook, Irene O’Donnell and Annie Walker have lived together – 67 years in fact when Jean moved out of the

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How we are helping customers to tackle fuel poverty

According to National Energy Action (NEA) around four million UK households are in fuel poverty, unable to afford to live in a warm home. Here at Riverside we can provide support for our customers who maybe struggling to pay their electricity, gas or other utility bills. Our Affordable Warmth Advisors are available across the country,

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Living with PMDD

During premenstrual dysphoric disorder (PMDD) awareness month, Riverside Housing Services Processing Officer Katarina Fleming-Scott talks about her eight-year battle with the debilitating monthly condition.   I have a condition called premenstrual dysphoric disorder (PMDD) which is like a severe form of premenstrual syndrome (PMS). It is a condition that is becoming better known, but even now in the UK, it is

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Supporting our customers through Universal Credit

By Rachael Robinson, Universal Credit Manager Riverside has been working with customers to help them move onto Universal Credit for a number of years now. Over that time we have listened to their concerns and issues and have tailored our support to make their Universal Credit journey as straightforward as we possibly can. To simplify

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Why mental health matters at Riverside

During Mental Health Awareness Week, Fran Stulberg, Chair of Riverside’s disability staff group Enable, which leads on mental health at the organisation, looks at why it’s so important for businesses to focus on employee wellbeing.   Why is it important for associations to highlight mental health? Poor mental health is not a thing to be

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