News & blog

Find out more about what we are up to now.

Your Retirement Living – Winter 2018

Health and Wellbeing Highlights…  The last few months have seen more and more tenants accessing our health and wellbeing service and a range of interesting and intriguing activities taking place in Retirement Living schemes across the country. Some highlights include: Dogs Trust – Pet Therapy October saw the Pet Therapy dogs visiting schemes nationally delivering

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Emma rebuilt her life and now helps others do the same

Emma Magee, from Doncaster, was once stuck in an abusive relationship. But after getting the support she needed, Emma was able to move on and rebuild her life. Now working as an Outreach Support Worker, she tells us how her own personal experience led her to the job she loves. “If you’d have told me

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Real Change Wigan and Leigh launches on World Homeless Day

In my national role I travel a great deal and have spent more time in train stations then I would care to mention! But one thing I have noticed during my travels is that rough sleeping and the number of people who are begging near or around these train stations has increased.  According to the

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A change to our service

So we can be consistent and responsive when engaging with you, we have made a few changes to the way we deliver services and communicate with customers. We no longer store information about religious observation, or requests to notify of male visitors, on individual customers or pass it to staff and contractors when they visit

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Are you moving onto Universal Credit?

We can help you get started, answer any questions and help you understand the process. Our experts are highly trained in all kinds of benefits and offer free impartial advice. Top tips to be ready for Universal Credit You need to pay your rent, and any charges, to us directly Your payment will include any

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Retirement Living: Further improvements planned to your service

In 2016 we made improvements to the way we delivered our Retirement Living services. The changes were made in order to improve our service to you, and in particular: — modernise our services — make our services more consistent — keep our customers safe  — continuously improve  — encourage healthy lifestyles. We were keen to

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Intensive Intervention service

Our Intensive Intervention service helps customers under 30 years old who may be at higher risk of losing their home and are struggling with their tenancy. The service offers bespoke, tailored support to customers struggling with issues like: — ill-health  — debt — problems with the benefit system — redundancy  — young customers with first

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We’ve updated our privacy notice

As part of our ongoing commitment to protect your information, we’ve updated our privacy notice to reflect changes in data protection law introduced in May, giving you extra rights about how your personal data is used.  What is personal data? Data that identifies any living individual such as name, address, personal identifier like customer number.

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Keeping you informed in a way that suits you

At Riverside, we understand that no two customers are the same, so we offer you a variety of ways to keep in touch with us. If you have a visual impairment, dyslexia or learning difficulties you can: — register with us for online services so you can use tools like BrowseAloud — sign up for

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Transforming our repairs and maintenance service

We are underway with transforming the way we deliver repairs and maintenance, to give you excellent services and better experiences, with greater value for money. We know we need to improve satisfaction with our service, so we’re making wide ranging changes. These changes and more are coming across the country later in the year, so

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