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Keeping you informed in a way that suits you
At Riverside, we understand that no two customers are the same, so we offer you a variety of ways to keep in touch with us. If you have a visual impairment, dyslexia or learning difficulties you can: — register with us for online services so you can use tools like BrowseAloud — sign up for
Read moreTransforming our repairs and maintenance service
We are underway with transforming the way we deliver repairs and maintenance, to give you excellent services and better experiences, with greater value for money. We know we need to improve satisfaction with our service, so we’re making wide ranging changes. These changes and more are coming across the country later in the year, so
Read moreRiverside’s Pledge to Tackling Domestic Abuse
Chief Executive, Carol Matthews explains why Riverside has signed up to the Chartered Institute of Housing’s Make a Stand pledge Every four years, we all get excited about the World Cup. (Well, some of us! As a Scot, I am completely disinterested). Offices around the country have their sweepstakes. England fans just have that wee bit
Read moreHousing associations can end our over-reliance on a small group of big builders
Sir Oliver Letwin’s letter is encouraging for those of us who want greater diversification to ensure we are building the homes that are needed, writes Carol Matthews. The Times recently trumpeted that house-building is back at pre-crash levels. In many cities you can’t see the sky for the construction cranes. Houses are certainly being built – but
Read moreNick goes from homeless and unemployed to finding his own home and job in just three months
After being made homeless, a remarkable teenager has managed to turn his life around in a matter of months with a little help and support from Riverside. Nick Lord came to Riverside’s The Stages Academy in Middlesbrough in December 2017, and since then has managed to overcome obstacles to get back on his feet. Today,
Read moreHomelessness: Riverside’s response to new government initiative to reduce rough sleeping
On Friday, Sajid Javid set out a cross-government plan of action to reduce the number of people sleeping rough just as the Homelessness Reduction Act comes into force this week. The new package of measures includes a new Rough Sleeping Team, a £30 million fund for 2018 to 2019 and £100,000 funding to support frontline
Read moreNew research aims to improve Universal Credit claims for thousands of homeless people
New research, commissioned by Riverside, St Mungo’s, YMCA and The Salvation Army, could challenge current government thinking that housing costs for supported housing cannot remain within the welfare system. The study will seek to identify practical solutions to make Universal Credit work more effectively for vulnerable people who depend on supported housing. The study has
Read moreImpact and Riverside announce details of partnership pledge and tenant consultation
The Board of Impact Housing Association has backed partnership proposals for the Cumbria-based landlord to join The Riverside Group. Shareholders, who will have the final say, have been updated and a six-week consultation with tenants and leaseholders has now begun. A series of drop-in events will be taking place across the county so that Impact
Read moreShare your marvellous memories this April
Your Health and Wellbeing Service is going from strength to strength in Retirement Living schemes nationwide. And whether you live onsite, or you’re an older customer who lives nearby, there’s plenty to get involved with in the next couple of months… April – Marvellous Memories We’ll be hosting sessions with a ‘reminiscence’ theme and also
Read moreGovernment urged to make changes to end homelessness among ex-servicemen and women
New research1 released today [Tuesday 6th March] highlights how some vulnerable former servicemen and women slip through the net and end up homeless after leaving the Armed Forces. Veterans who took part in the study experienced a varied quality of advice on transitioning from the Armed Forces and inconsistent support from local housing authorities in
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