Riverside has applied to the Charity Commission for a Scheme and as part of the regulatory process, we are required to publish the following public notice. This notice relates to properties on Burncroft Avenue, Enfield EN3 7JP and Crankhall Lane, West Bromwich B71 3JY. The Charity Commission’s form of notice is provided below for transparency

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Let’s turn meals into moments, and moments into meaningful change. We’re launching Cook off for Cancer, a year‑long fundraising movement that brings people together through the power of food — all to support Young Lives vs Cancer, the charity standing beside children and young people facing cancer. Why we’re doing this Our CEO, Paul Dolan, Read more

We’ve faced some technical challenges since the moving customers from My One Housing to My Riverside last weekend and we’re extremely sorry if that has affected our service to you over the past week.

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Between Friday 13 June to Monday 16 June, we’re upgrading services so we can resolve your queries more efficiently and effectively. These changes will bring all our customers on to the same services. As a result of these upgrades, we will be able to offer an ‘emergencies only’ service so we want to give you

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Members of the Riverside Customer Voice (RCV) have voted to dissolve the entity, paving the way for the creation of a new customer influence and accountability framework, designed to give customers more opportunities than ever before to influence our services and make them better. The decision was taken at the Annual General Meeting of RCV

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A panel of customer volunteers have carried out the first of two investigations into the way Riverside communicates on key issues. The group, from Riverside Customer Voice Executive, started an investigation into how we communicate with customers on condensation, damp and mould earlier this year. In doing so, they interviewed a number of Riverside team

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Today (1 July 2024), we’ve published our first ever set of full-year Tenant Satisfaction Measures (TSMs). Created by The Regulator of Social Housing (RSH), TSMs are the new measure of how social landlords in England are doing at providing good quality homes and services. Like all social landlords, Riverside must now report on them every

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Teams from across Riverside will be on hand to help customers at a Community Fund Day in Langley, Middleton, this half-term. Housing officers and colleagues from a range of teams will be on hand at the event at the Burnside Community Centre (36 Burnside Crescent, M24 5NN) on Tuesday 20 February to provide support and

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