You can find out everything you want to know about Riverside under the About Us section of the website:

• Find out about The Riverside Group
• Senior staff names and roles are outlined on the Meet the team page
• Our organisational structure can be viewed here
• Our governance arrangements our outlined on the Group Board and Committee pages
• Our decision making processes and policies are available on the Our Policies page
• Our complaints process fully explains how we prioritise complaints
• We’ve developed a customer influence and accountability framework which ensures customer scrutiny and influence
• We share information on tenant consultations directly with residents affected, and these are generally published under the You and Your Home section of the website including any newsletters, meeting minutes and agendas.

We publish details about our spending, grants and use of service charge revenue in our financial statements. These can be found in the Performance section of the website, on the Financial Statements page and is updated annually.

Additionally, we also publish a more accessible and customer-friendly annual report that can be accessed online.

Riverside customers can also view a copy of their statement and any services charges via My Riverside.

Our current Corporate Plan: Forward Together (2023-26) sets our our three-year strategy. A summary can be found in the About Us section of the website, and a full copy of the plan is available to download.

• View a summary of our current Corporate Plan
• Download a PDF of the Corporate Plan
• Objectives of the plan are:
  • Warm and safe, decent homes
  • Trusted customer services
  • Support through the cost-of-living crisis
  • Leadership in Care and Support
  • New homes, better places

You can find updates on our ongoing and completed maintenance projects on the following pages:

• Switchee Devices
• Disrepair claims
• Condensation, damp and mould
• Planned investment programme

Read about our progress toward Net Zero on the Climate Responsibility page, where you will also find a copy of our latest Climate Plan. Plus find out about our retrofit programme to make our homes more energy efficient.

Information about stock transfers can be found on the Our history page. You can also find additional information on previous stock transfers in the news section of our website.

• One Housing
• Impact Housing
• Irvine Housing

We regularly publish updates on our Performance in the How We Are Doing section of the website.

• Inspections outcomes: The Housing Ombudsman publish decisions on any cases investigated on their website. Also, our Regulator of Social Housing In-depth Assessment can be found here.
• Ratings: We provide a range of Care and Support services registered with the Care Quality Commission (CQC). Our inspection ratings can be found on the CQC website.
• Performance reviews and evaluation reports: we publish this information on our investor and financial information page which includes the following information:
  • Moody’s Credit Opinion
  • Fitch Credit Opinion
  • Current regulatory rating
  • Riverside Stock by Energy Performance Certificates (EPC)
  • Value for money
• Tenant Satisfaction Measures (TSMs): the latest TSM data is published here and includes the following information:
  • Overall satisfaction
  • Keeping properties in good repair
  • Maintaining building safety
  • Respectful and helpful engagement
  • Effective handling of complaints
  • Responsible neighbourhood management
• Media releases: information produced by our media team are published in the News section of the website, select the ‘Riverside News’ category to view these.
• Riverside Foundation: Our charity, Riverside Foundation aims to support customers to sustain their tenancies. You can find out about the work the foundation are doing and the latest performance figures on the Riverside Foundation page.
• Complaint metrics: See our complaints process page which includes the following complaints performance information:
  • Complaints: Annual Performance and Service Improvement Report
  • Housing Ombudsman Self Assessment
• Information request data: we do not yet have any data to report
• Information request responses: we do not yet have any responses to publish, and are reviewing how we might share this information in future
• Health and safety performance and assessments: not currently available
• Maintenance work: not currently available

• Description of services: the About Riverside page describes all of our core services.
• Advice and guidance for tenants: the You & Your Home section of our website contains extensive advice, guidance and support for our residents.

• Information held in registers required by law: Our Building Safety pages contains building safety information for specific buildings.
• Other lists and registers relating to the management of social housing: the majority of our social homes are let through the local authority through choice based lettings schemes. These are listed by region on the ‘Apply for Social Housing’ page, or users can conduct a postcode search on the Gov UK website.

The Policies section on our website contains our decision making policies as well as our policies relating to the management of social housing.