News & blog

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Home is where the heart is: Riverside customer turned apprentice wins national award

callum with award

A Riverside customer who joined our Evolve maintenance team has been named Apprentice of the Year at the National Housing Maintenance Forum (NHMF) Best Practice Awards. Callum Abdallah, who lives in Liverpool, first discovered his interest for all things electrical while watching our Evolve operatives at work in his home. He was determined to pursue

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Showing support for ASB Awareness Week 2024

We’ve joined a national campaign to tackle anti-social behaviour (ASB) and keep our customers and neighbourhoods safe.  Running from Monday 18 to 24 November, ASB Awareness Week 2024 aims to encourage communities to take a stand against ASB and highlight the actions that can be taken by those experiencing it. Organised by Resolve, the UK’s

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Work experience opportunities boost alongside energy efficiency works

You may have read about Riverside’s plans to make more than 1000 homes more energy efficient. But did you know it’s also providing work opportunities for customers? After meeting the team at our delivery partner, Equans, and striking up a relationship with them while her home was upgraded, Carlisle customer Sarah Spittle was offered some

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Fire door inspections are taking place now

You may have already noticed that our teams have started to inspect communal doors, however as of the Fire Safety (England) Regulations 2022, it is a legal requirement for all flat entrance doors in buildings above 11m to be checked annually. So, if you hear our team knocking, please let them in! They will be

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Customer scrutiny leads to communications improvements.

A panel of customer volunteers have carried out the first of two investigations into the way Riverside communicates on key issues. The group, from Riverside Customer Voice Executive, started an investigation into how we communicate with customers on condensation, damp and mould earlier this year. In doing so, they interviewed a number of Riverside team

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Designing extra care spaces with a focus on dementia

As one of the largest UK housing and care providers we are committed to creating inclusive communities and providing excellent care through our extra care services. Investing in research and development to understand the long-term needs of our residents and the communities we serve to provide high-quality support. In this blog post, during Dementia Action

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Riverside and Countryside Partnerships mark success of new estate regeneration projects in Bromley

Riverside and Countryside Partnerships (part of Vistry Group) have celebrated construction progress on two of their Bromley estate regeneration schemes with residents and councillors attending ceremonies held on Thursday 7 March. During the celebrations for the schemes which will deliver a total of 445 new homes, guests marked the breaking of the first ground at

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The Government’s Make Things Right Campaign

The Government’s Make Things Right Campaign encourages social housing residents to first contact their landlord to report any issues or problems with their property and know how to contact if they are unhappy with their landlord and are struggling to get their problems resolved. We will do everything we can to resolve issues promptly and

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