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Fire door inspections are taking place now
You may have already noticed that our teams have started to inspect communal doors, however as of the Fire Safety (England) Regulations 2022, it is a legal requirement for all flat entrance doors in buildings above 11m to be checked annually. So, if you hear our team knocking, please let them in! They will be
Read moreCustomer scrutiny leads to communications improvements.
A panel of customer volunteers have carried out the first of two investigations into the way Riverside communicates on key issues. The group, from Riverside Customer Voice Executive, started an investigation into how we communicate with customers on condensation, damp and mould earlier this year. In doing so, they interviewed a number of Riverside team
Read moreRiverside publishes first ever set of full-year Tenant Satisfaction Measures
Today (1 July 2024), we’ve published our first ever set of full-year Tenant Satisfaction Measures (TSMs). Created by The Regulator of Social Housing (RSH), TSMs are the new measure of how social landlords in England are doing at providing good quality homes and services. Like all social landlords, Riverside must now report on them every
Read moreDesigning extra care spaces with a focus on dementia
As one of the largest UK housing and care providers we are committed to creating inclusive communities and providing excellent care through our extra care services. Investing in research and development to understand the long-term needs of our residents and the communities we serve to provide high-quality support. In this blog post, during Dementia Action
Read moreRiverside and Countryside Partnerships mark success of new estate regeneration projects in Bromley
Riverside and Countryside Partnerships (part of Vistry Group) have celebrated construction progress on two of their Bromley estate regeneration schemes with residents and councillors attending ceremonies held on Thursday 7 March. During the celebrations for the schemes which will deliver a total of 445 new homes, guests marked the breaking of the first ground at
Read moreThe Government’s Make Things Right Campaign
The Government’s Make Things Right Campaign encourages social housing residents to first contact their landlord to report any issues or problems with their property and know how to contact if they are unhappy with their landlord and are struggling to get their problems resolved. We will do everything we can to resolve issues promptly and
Read moreCommunity Fun Day set to entertain and support customers over half-term
Teams from across Riverside will be on hand to help customers at a Community Fund Day in Langley, Middleton, this half-term. Housing officers and colleagues from a range of teams will be on hand at the event at the Burnside Community Centre (36 Burnside Crescent, M24 5NN) on Tuesday 20 February to provide support and
Read more£30K from our Community Fund helps transform disused gym into community hub cafe
Feedback from a customer survey undertaken as part of the Neighbourhood Plan for the Murdishaw Neighbourhood revealed that customers wanted more Community Events in the local area. Riverside have worked closely with Onward Homes to support the launch of a local Community Venue. A residents group came together and formed Gorsewood Green CiC and with
Read moreRiverside announces appointment of a new Group Chief Executive, Paul Dolan.
We are very pleased to announce that Paul Dolan has been appointed the Group’s new Chief Executive. Paul’s appointment follows the announcement last September that Carol Matthews, current Chief Executive of Riverside, will be retiring this year. Paul was appointed following a rigorous competitive process, clearly demonstrating his commitment to Riverside’s values and dedication to
Read moreThe Mortgage Charter – an information blog for Home Ownership customers
by Helen Reddington, Director of Home Ownership We are all impacted by the cost-of-living crisis. Whether it’s spending more on the weekly food shop, energy bills or, of course, housing, it’s been having an impact for some time now. This increase in costs is driven by high inflation and this is also driving up interest
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