News & blog

Find out more about what we are up to now.

Designing extra care spaces with a focus on dementia

As one of the largest UK housing and care providers we are committed to creating inclusive communities and providing excellent care through our extra care services. Investing in research and development to understand the long-term needs of our residents and the communities we serve to provide high-quality support. In this blog post, during Dementia Action

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Riverside and Countryside Partnerships mark success of new estate regeneration projects in Bromley

Riverside and Countryside Partnerships (part of Vistry Group) have celebrated construction progress on two of their Bromley estate regeneration schemes with residents and councillors attending ceremonies held on Thursday 7 March. During the celebrations for the schemes which will deliver a total of 445 new homes, guests marked the breaking of the first ground at

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The Government’s Make Things Right Campaign

The Government’s Make Things Right Campaign encourages social housing residents to first contact their landlord to report any issues or problems with their property and know how to contact if they are unhappy with their landlord and are struggling to get their problems resolved. We will do everything we can to resolve issues promptly and

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Riverside announces appointment of a new Group Chief Executive, Paul Dolan.

We are very pleased to announce that Paul Dolan has been appointed the Group’s new Chief Executive. Paul’s appointment follows the announcement last September that Carol Matthews, current Chief Executive of Riverside, will be retiring this year. Paul was appointed following a rigorous competitive process, clearly demonstrating his commitment to Riverside’s values and dedication to

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The Mortgage Charter – an information blog for Home Ownership customers

by Helen Reddington, Director of Home Ownership We are all impacted by the cost-of-living crisis. Whether it’s spending more on the weekly food shop, energy bills or, of course, housing, it’s been having an impact for some time now. This increase in costs is driven by high inflation and this is also driving up interest

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Be on the lookout – Tenancy Fraud Awareness Week

Help us to stamp out tenancy fraud. That’s the key message from Riverside for this year’s Tenancy Fraud Week (12-18 November 2023). Every year, we see countless examples of tenancy fraud – where people move in to social housing properties then sublet them to others at a profit. Our investigators spend countless hours investigating these

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Have your say – consultation on customer involvement in complaints scrutiny

A month-long consultation has been launched today (Wednesday October 18, 2023) by Riverside Customer Voice Executive who have recommended proposals to change the way we involve customers in the scrutiny of our complaints process. Tenant Complaints Panels have been a part of our complaints process for many years. They give customers the option to have

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Supporting our customers to fly high with Barclays Digital Wings

Riverside is excited to announce a new partnership with The Barclays Digital Eagles to provide an innovative online platform to help our customers improve their digital skills. The Barclays Digital Wings portal has over 75 courses available, covering an array of topics that are designed to give people practical digital skills in bite sized chunks.

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