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Your retirement living update

£6m facelift for schemes We spent £6million refurbishing Retirement Living schemes in the year to April – and it’s part of a bigger £27million investment programme. Now we have started consulting with even more customers about the next phase of improvements in their schemes. Celebrate, de-stress and prepare for a super sleep! Your new Health
Read moreLGBT customers’ views wanted

We want to make sure Riverside’s services reflect and cater for people from all backgrounds. To support this, we’re launching a focus group for Lesbian, Gay, Bisexual and Transgender (LGBT) customers. It will help us find out what you think of our services, review our policies, and make sure we consider LGBT customers’ needs and
Read more“Riverside worked miracles for us…”

Six months ago, life was pretty good for Amy Tran, 25, and her husband, David. The couple, from Wigan, were looking forward to the birth of their third child. But then tragedy struck – David, 29, was diagnosed with a life-threatening disease. With David out of work, the bills soon mounted up and the family
Read moreIf things go wrong, we want to put them right…

Every year, Riverside carries out more than 200,000 repairs and we know it’s one of the most important services that we provide. Improving your satisfaction with the repairs service is one of our big priorities – and if you’ve got a complaint, or you have a maintenance issue, we want to hear from you. Customers
Read moreMore housing officers working for you where it matters most

For more than a year, we’ve been reorganising and making savings behind the scenes so we can invest more where it matters most – in neighbourhoods. As a result, from the winter onwards, there’ll be 40 per cent more housing officers to work with you in your home, or out and about where you live. Their hours will
Read moreHomelessness: Riverside’s response to this week’s National Audit Office report

This week’s report from the National Audit Office confirms what we are seeing on a daily basis across the country as we work with more and more people affected by homelessness. As the third largest provider of homelessness services in the country, we are acutely aware of the increase in rough sleepers and people threatened
Read moreFirst Residents’ Steering Group meetings to take place in London

Residents are being invited to join a new steering group to help shape the multi-million pound regeneration of their estate. Riverside is planning to invest in building new homes and improving two neighbourhoods in Bromley and one in Lambeth, all in London. Residents have already taken part in consultation events and visits, having a say
Read moreRough sleepers turning their lives around…..in the recording studio at King George’s Hostel

Just around the corner from Whitehall is a building that has been helping homeless people since the early 1900s when it was opened by King George V. Today, the power of music is helping to turn their lives around. Musical notes can often be heard in King George’s Hostel, a homeless centre for men in
Read moreMining community reunites thanks to £8m housing scheme on former Washington colliery

Ex-miners and their loved-ones are enjoying a new lease of life – living on the site of a Washington pit where they worked and socialised more than 40 years ago. They’ve set up home in an £8million housing scheme where the Washington F Pit and Miners’ Welfare Club once stood – and the residents celebrated
Read moreSilver award demonstrates our commitment to armed forces community

Riverside has been awarded Silver status by the Ministry of Defence for supporting the armed forces community. The Defence’s Employer Recognition Scheme independently recognises the commitment given by organisations for those who serve for their country. To receive the Silver Award, Riverside needed to demonstrate a number of requirements to show support for military personnel,
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