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The true value of complaints
This year at Riverside we have launched Our Riverside Way along with three new values; “We care”, “We are courageous” and “We are trusted”. There is no better way of demonstrating these values than through how we handle complaints from our customers.
Read moreThe Passenger
So, let me explain how this is going to work. We are going to go on a journey together. You choose the destination. It will take as long as it needs to take. I am going to do my utmost to help you to get where you need to be. The vehicle that we are travelling in is over 90 years old now, but it is in great condition and safe to use.
Read moreHow can you help to prevent suicide?
By Fran Stulberg, Chair of Riverside’s disability staff network Enable Today is World Mental Health Day, this year focusing on suicide prevention. But why is it so important to raise awareness? We know that suicide is preventable, not inevitable and here at Riverside our Enable staff group and our 200+ mental health champions already play
Read moreHate Crime Awareness Week
By Jenny Crocker, Co-chair of Riversdie’s LGBT staff network Spectrum In September 2009, Ian Baynham was a victim of a homophobic attack. He was verbally abused and beaten unconscious in Trafalgar Square. After two weeks in a coma he died from the injuries he had sustained. His death inspired the first London Vigil against Hate
Read moreMeet the Chair of our BAME staff group
During Black History Month, Housing Manager Allison Cuddy talks about her role as Chair of Origin, Riverside’s BAME (Black Asian and Minority Ethnic) staff group. I started working for a housing association in 1998 through a positive action training initiative in Liverpool. My first role was as a trainee finance assistant. The project targeted the
Read moreTransgender Day of Remembrance
By Kat Fleming-Scott, Housing Services Processing Officer Today marks Transgender Day of Remembrance (TDoR), which is celebrated at the end of Transgender Awareness Week. This year Riverside has marked the week with a series of posts and articles aimed at highlighting some of the struggles faced by transgender people, raising awareness and inclusion, exploring how
Read moreDo you want to be part of positively changing people’s lives? Housing First Worker may be the role for you.
Every rough sleeper has a unique set of life experiences and support needs. Within Guildford, we are ensuring our support services are appropriate, timely and accessible alongside our housing being suitable, affordable and available. To do this, Guildford Borough Council (GBC) have been developing new and existing services, including the Indigo service (Mental health support),
Read moreWorld AIDS Day 2019
By Lee Buss, Director of Operations Michael Gill’s recent blog on the Ball Scene, as shown on the TV series POSE, and Michelle Visage’s homage to vogueing in Strictly, have given me cause to think as we approach World AIDS Day about my own experiences of the HIV and AIDS crisis over the decades. The
Read moreWhat can Riverside do for customers who are in fuel poverty?
To mark Fuel Poverty Awareness Day, Riverside’s Michael Anderson talks about how we help customers affected by fuel poverty. National Energy Action (NEA) estimate that around four million UK households are in fuel poverty and are unable to afford to live in a warm home. With winter around the corner, Riverside want to ensure that
Read moreHuman rights and the LGBT community
By Kat Fleming-Scott and Danny Briggs, Housing Services Processing Officers and members of Riverside’s LGBT staff network Spectrum Today we commemorate the day in 1948 when the United Nations General Assembly adopted the Universal Declaration of Human Rights (UDHR). The UDHR was one of the UN’s first major achievements as well as the first time
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