News & blog

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HouseProud launches landmark LGBT*Q report

Nearly 50 per cent of LGBT*Q people living in social housing accommodation do not feel a sense of belonging in their local community and over a quarter report feeling lonely in the area they live. These were the results of the HouseProud Research Project, ‘There’s No Place Like Home’…?  Which was launched by Dr Andrew King of

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How the sector can make a Big Change on homelessness

We simply cannot allow the rise in rough sleeping to carry on, writes Riverside’s Chief Executive Carol Matthews. With the recent cold snap, it just makes you think how dreadful it must be to spend a night on the streets and sadly, more people have to. Homelessness remains a massive problem for our country. Just walk down

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Evolve shortlisted for two regional awards

Evolve, our in-house repairs service has been named a finalist in the Regional Tpas awards 2018. We’re shortlisted for ‘Excellence in Employment Skills & Training – Contractor’ and ‘Excellence in Contractor Engagement’, for work with Apprenticeships and community engagement. The annual awards recognise people, ideas and organisations that shape tenant engagement and contribute to driving

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Consultation on changing the way we serve customers

Changes to our frontline service mean customers will see us out and about in their neighbourhoods more than ever. And if they’re not around, there are plenty of other ways to access services online and over the phone. So we are consulting with customers and others about proposals to close the reception desk at offices

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Riverside’s response to the Government’s consultation on housing costs for sheltered housing and extra care accommodation

Riverside is one of the largest charitable housing association groups in the country, owning and managing over 53,000 homes across England and Scotland. We are a significant provider of supported housing, delivering homes and services to over 10,000 customers across 872 schemes. Of these 223 schemes are sheltered housing and 15 are extra care. We

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Homelessness: Funding for short-term supported housing must remain in the main welfare system – Riverside’s response to Government consultation

Riverside is one of the largest charitable housing association groups in the country, owning and managing over 53,000 homes across England and Scotland. We are a large provider of supported housing, delivering homes and services to over 10,000 customers across 872 services. We are England’s third largest provider of homelessness services. We welcome the Government’s

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Go-ahead for £4.8m new homes plan in Carlisle

Roof tops in Headingley, Leeds.

Planning permission has been granted to build 40 new homes for affordable rent in Carlisle – providing much-needed new social housing in the town. The £4.8 million development in Beverley Rise, Harraby, will offer residents two and three bedroomed semi-detached homes with gardens and off-street parking. All of the 40 new builds are for affordable

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Contacting us on Friday 19 January, 2018

Riverside News Update

We’re experiencing an unusually high number of calls to the Customer Service Centre this morning, Friday 19 January. To avoid a lengthy wait, if you have an enquiry that isn’t an emergency, you might be better calling us this afternoon. Don’t forget our phone lines are staffed 24 hours a day, seven days a week.

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“Now I can see how far I’ve come”

Four years ago, Ian James was reading mathematics at university and enjoying all the trappings of student life. But a car accident was set to change things forever.  Struggling to cope and at risk of becoming homeless, Ian (25) found help at Cangle Foyer. “Within the space of a year, my life had changed beyond

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