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Riverside volunteers spread festive cheer in Liverpool
Our Your Place and Evolve teams in Liverpool volunteered their time this week to help a local charity support residents in the L6 community over the festive period. Liverpool Six Community Association provides support for 7,000 people in Everton and surrounding areas of Liverpool. They donate, pack and deliver food, toys and clothing hampers for residents,
Read moreBirthday smiles for residents as Riverside turns ninety

A ninety year old great grandmother from Kirkdale received a 90th birthday surprise when Riverside Chairman, Max Steinberg CBE, dropped by with a bouquet of flowers and a quick bout of “Strictly Come Dancing”. Eva Cruikshank was born in 1928 in Walton, just three miles from the site of Riverside’s first housing project in
Read moreUniversal Credit – putting the customer first

By Rachael Robinson, Universal Credit Manager We have joined forces with the Department for Work and Pensions (DWP) to encourage landlords to support their customers as they transition to the full service of Universal Credit. While a lot of the responsibility in both applying for Universal Credit and managing their finances lies with the customers
Read moreJoin our online Customer Panel

We want to know what you think about the service we deliver to you and how we can improve. Our online Customer Panel allows you to feedback on a regular basis through surveys emailed directly to you on a range of topics. We’ve over 200 members already and they’ve already given us their views on
Read moreEmergency shelter available to rough sleepers in severe weather this winter.

As the temperature drops and dark winter nights draw in, Guildford’s Homeless Outreach and Support Team (HOST) are working extra hard to help rough sleepers in the town access accommodation and leave life on the streets behind. The Homeless Outreach and Support Team (HOST) is commissioned by Guildford Borough Council and run by Riverside
Read moreInternational Volunteering Day 2018

At Riverside, our commitment is to create meaningful volunteer opportunities that benefit our customers, the communities where they live and the services we provide. On International Volunteering Day, our National Volunteering Manager, Lee Bailey, looks back at the way the service has developed over the last 12 months. In April, after months of working with
Read moreLadders of Aspiration – Funding to help you reach your goals

We’re really excited to be celebrating our 90th birthday this year. Having reached such a fine age we’re doing lots of things to celebrate this landmark year – including our Ladders of Aspiration scheme. The Ladders of Aspiration scheme is a way for us to help you achieve an educational or professional goal to assist your
Read moreFocusing on your satisfaction and safety

In our last update, we told you about how we’re transforming our repairs and maintenance services, and investing even more in your safety and comfort. Here’s how we’re getting on. Transforming our services has involved restructuring some of our teams. The new Asset Services team went live in November, with the aim to keep customers
Read moreYour Involvement

Calling all LGBT customers As an LGBT-friendly landlord, we want to update our lesbian, gay, bisexual and transgender (LGBT) customers on issues that matter to them. To respect your privacy and ensure we only contact LGBT customers who wish to participate, please give us your details if you’d like to be involved. We can then
Read moreVolunteering to make a difference

We are aiming to do 90 good deeds for our communities during our 90th year to create a lasting legacy. Our staff each get two volunteering days and some have already used theirs to help communities, like the team pictured here pitching in at our Greenfield retirement living scheme in Hull. Do you have a
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