Changes to our frontline service mean customers will see us out and about in their neighbourhoods more than ever. And if they’re not around, there are plenty of other ways to access services online and over the phone. So we are consulting with customers and others about proposals to close the reception desk at offices

Planning permission has been granted to build 40 new homes for affordable rent in Carlisle – providing much-needed new social housing in the town. The £4.8 million development in Beverley Rise, Harraby, will offer residents two and three bedroomed semi-detached homes with gardens and off-street parking. All of the 40 new builds are for affordable

We’re experiencing an unusually high number of calls to the Customer Service Centre this morning, Friday 19 January. To avoid a lengthy wait, if you have an enquiry that isn’t an emergency, you might be better calling us this afternoon. Don’t forget our phone lines are staffed 24 hours a day, seven days a week.

Rough sleepers across the country can access emergency shelter in freezing weather this winter. Riverside Care and Support is offering places to stay so people sleeping on the streets have a place to go that’s warm and dry when temperatures plummet. Emergency shelter is available when what’s known as Severe Weather Emergency Provision (SWEP) comes

We are still looking for tenants, residents and customers to help us shape the service you receive.  We want you to tell us what you’re thinking and be the voice of your community. We recently held taster sessions for you to find out how to get involved but don’t worry if you missed them. Next, we are

To mark International Volunteering Day on December 5 Lee Bailey, Riverside’s National Volunteering Manager for Riverside Care and Support, explains why helping others is so important and the volunteering schemes we have in place thanks to volunteers.   I joined Riverside in August, and have worked in the housing and volunteer sectors for 20 years.

Riverside has been awarded Silver status by the Ministry of Defence for supporting the armed forces community. The national housing association was one of 12 organisations that attended the Defence Employee Recognition Scheme presentation in Manchester on 23 November. Silver status recognises the commitment given by organisations for those who serve for their country, and

Ahead of Remembrance Sunday, Simon Ketteridge, Riverside Care and Support’s Director of Business Development, reflects on the challenges of those who serve the country. There are 2.8 million veterans in the UK and research has shown that working-age veterans are more likely to be economically inactive (neither in work nor seeking employment) and have physical